Business Support Officer

We are seeking a part time highly organised Senior Business Support Officer to join our dedicated SEND Team within Children's Services. This is an exciting opportunity to play a key role in supporting vital statutory processes and ensuring high-quality services for children, young people, and families., As a Senior Business Support Officer, you will work with a high degree of autonomy, supporting the delivery of essential business and administrative functions across the SEND service. You will also support colleagues, helping to ensure an efficient, responsive, and high-quality service. Key responsibilities will include:

• Leading and coordinating day-to-day administrative processes across the SEND Team
• Managing complex diaries, meetings, and communications for senior managers
• Supporting statutory SEND processes, including data returns and reporting
• Handling enquiries from families, professionals, and partner agencies
• Producing accurate data, reports, and performance information
• Contributing to service planning and continuous improvement
You will play a vital role in ensuring that the service runs smoothly and that children and families receive timely and effective support., We offer a supportive working environment where your contribution is recognised and valued, alongside:
• Opportunities for training and professional development
• Flexible working arrangements
• A strong commitment to staff wellbeing
• The chance to make a meaningful impact on the lives of children and young people
Join Us If you are passionate about delivering high-quality support services and want to be part of a team that makes a genuine difference, we would love to hear from you.

Are you an experienced and motivated administrator looking to make a real difference for children and young people with Special Educational Needs and Disabilities (SEND)?,
• Has strong administrative experience, ideally within a public sector or SEND/social care environment
• Is highly organised, proactive, and able to manage competing priorities
• Has excellent communication and interpersonal skills
• Is confident working with data systems and producing reports
• Understands the importance of confidentiality, accuracy, and safeguarding
A relevant qualification (e.g. NVQ Level 3 or equivalent) or equivalent experience is desirable. Our Offer

Top tip when applying - As we've got a new recruitment system the application process has changed a little and we hope you'll like it! You'll first need to register and create a profile the first time you apply. Creating your profile will enable you do things such as track your application progress, view emails you've received from us and manage communication preferences, manage your interview bookings and offer information if successful. About Dudley Council It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:
• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents