Business Support Officer

We are seeking an experienced and dynamic Business Support Officer to join us. This is a fantastic opportunity for a customer focused and highly organised individual to join the Community Wellbeing Business Support team at Herefordshire Council.What will you be doing? As a Business Support Officer, you will provide excellent customer service to staff and members of the public. You will support with a wide range of administrative duties for teams across the Community Wellbeing Directorate. A typical day may include triaging and directing incoming calls from members of the public who receive support from Adult Social Care services, calls from other organisations who support individuals and from family members, distributing confidential documentation, monitoring shared mailboxes, and accurately minuting meetings held both virtually and in person within Herefordshire. The role also involves attending and coordinating budget approval and case collaboration meetings, alongside a range of general administrative duties.,

• Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.

As a Business Support Officer, you will be:
• Customer-focused with excellent communication and customer service skills
• Resilient and empathic, with the capacity to engage sensitively with emotionally challenging or distressing subject matter.
• Highly organised, able to manage multiple tasks and meet deadlines
• Comfortable working in a fast-paced environment
• Skilled in using a variety of IT systems and tools
• Accurate and detail-oriented, especially when recording data in Excel
• Highly Numerate with confidence navigating financial figures and data
  
  We're proud and excited to unveil our new recruitment video, a celebration of Herefordshire's people, places, and purpose. Set in the heart of England and filled with pride, compassion and possibility, the video brings to life what it means to work somewhere you truly belong.
At Herefordshire Council, every role matters and every person makes a real difference for our communities. We're a team where people feel valued, supported and empowered to grow together. You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire's biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We're excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
• Salary range of £25,989 - £28,142
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days' annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.