Business Support Manager (EA Manager)

based out of the Manchester City Centre office, but some travel will be necessary.This role would suit an experienced Executive Assistant Team Leader, Executive Support Manager, Business Support Manager, or Senior Executive Assistant looking to take ownership of a wider team and service function while working closely with senior leadership.Your new roleKey ResponsibilitiesLead, coach, and develop a team of Executive Assistants.Create a high-performing, collaborative team focused on service excellence.Manage workload allocation and resource planning to ensure effective support coverage.Conduct performance reviews, objective setting, and regular feedback discussions.Support recruitment, onboarding, and development of team members.Manage absence, performance, and employee relations matters where required.Identify and support career development opportunities within the team.Develop and maintain strong relationships with senior leaders and key stakeholders.Act as a trusted point of contact
for executive support requirements.Collaborate with a broad range of internal teams to ensure seamless service delivery.Build credibility and trust through proactive communication and partnership.Drive consistency, quality, and continuous improvement across executive support services.Review existing processes and implement improvements to enhance efficiency and effectiveness.Monitor service delivery standards and ensure agreed service levels are met.Manage and report on team performance and operational metrics.Lead and participate in projects and initiatives that support business objectives. Ensure confidential and sensitive information is handled appropriately.Promote adherence to organisational policies, regulatory requirements, and governance standards.Identify, escalate, and manage risks where appropriate.Support the delivery of a controlled and compliant working environmentWhat you'll need to succeedSignificant experience leading or managing Executive Assistants, Personal Assistants