Business Support Manager

If applying on a secondment basis, you must have your line manager's approval before submitting your application.Lead People. Drive Improvement. Make a Difference. Are you an inspiring leader who enjoys supporting people to thrive? Do you excel in fast-paced environments where no two days are the same? Are you passionate about delivering excellent services, driving improvement and helping teams achieve their full potential? If this sounds like you, we'd love to hear from you. We are seeking an enthusiastic and motivated Business Support Manager to lead administration teams supporting both our Kinship Service and Integrated Adult Social Care (IASC) services based at our Taw View office in Barnstaple. This is an exciting opportunity to lead across two diverse and rewarding service areas, making a real impact on the lives of children, families and adults across Devon.About the Role As a Business Support Manager, you will provide leadership and support to a team of dedicated administrators who play a critical role in delivering high-quality services. Your ability to motivate, develop and empower staff will be key to ensuring excellent outcomes for both customers and colleagues. You will be responsible for:

• Leading and developing a large and varied team, promoting a positive and inclusive culture.
• Ensuring services operate efficiently and effectively whilst meeting key performance and compliance requirements.
• Managing competing priorities across multiple service areas in a complex and demanding environment.
• Managing complex HR processes.
• Identifying risks, resolving issues and implementing effective contingency plans when required.
• Driving service improvements and exploring opportunities to enhance processes through technology and innovation.
• Building strong relationships with managers, practitioners and partner organisations to support service delivery.
• Supporting organisational change and helping teams adapt confidently to new ways of working.
• Supporting on site service delivery for business support services in Barnstaple, with some travel to other DCC offices when required., Lead teams that support vital services across both Children's and Adult Social Care.
• Gain valuable experience across two important areas of Devon County Council.
• Influence service delivery and continuous improvement initiatives.
• Develop your leadership skills within a supportive management network.
• Make a meaningful contribution to services that support some of Devon's most vulnerable residents.
Above all, we are looking for a leader who is approachable, adaptable and committed to delivering high-quality outcomes. Someone who leads with kindness, encourages innovation and brings a positive, can-do attitude to everything they do. If you're ready for your next leadership challenge, we'd love to hear from you.,
• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
• For details on the use of AI in applications and Devon County Council's use of AI in Recruitment please see Use of AI in Our Recruitment Processes - Working for Devon | Devon County Council
• Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
• For more information about Working for Devon please visit our Working for Devon page.
• We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
• This role requires a DBS disclosure.
  
  We're looking for someone who can bring energy, resilience and positivity to the role.
You'll be someone who:
• Leads by example and inspires confidence in others.
• Has excellent organisational skills and can manage multiple priorities effectively.
• Thrives in a busy environment and remains calm under pressure.
• Is solution-focused and embraces challenges as opportunities.
• Has strong communication skills and can build productive relationships at all levels.
• Is confident using technology and can identify opportunities to improve efficiency and service delivery.
• Is committed to supporting staff development and creating a culture where people feel valued and supported.