Business Support Manager

We are seeking an experienced Business Support Manager to lead a business support team and help shape the delivery of the School Improvement Service within Children and Families. This is a key leadership role, responsible for ensuring strong systems, effective processes and high-quality support that enables the service to meet its statutory and improvement priorities. The Role You will:

• Lead and develop a business support team, setting clear expectations and building a positive, high-performing culture.
• Design, embed and improve business processes and systems to ensure consistency, efficiency and good governance.
• Work closely with School Improvement leaders as a trusted partner, supporting planning, performance and delivery.
• Improve ways of working through better use of data, digital tools and streamlined processes.
• Ensure the service is well-supported, inspection-ready and able to respond to changing priorities.
  
  You will bring:
• Experience of managing business support or operational teams.
• Strong skills in process improvement, systems and governance.
• Confidence working with senior leaders and influencing change.
• A commitment to developing people and continuous improvement.
• A practical, solution-focused approach in a fast-paced environment.
  
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.