Business Support Coordinator

Working as part of the Facilities and HR teams, the Business Support Coordinator is a highly visible role responsible for delivering a professional reception service while supporting the effective day-to-day operation of the Frimley office. The role also acts as the Business Management Systems (BMS) Site Document Coordinator for Frimley, supporting ISO 9001:2015 requirements, and provides ad-hoc administrative support across HR and other business functions when required., Reception & Front-of-House

• Provide a professional, courteous welcome to all employees, visitors, and guests at Frimley.
• Manage incoming and outgoing calls, messages, and related correspondence.
• Control building access, ensuring only authorised access is granted.
• Maintain visitor records and issue temporary access badges.
• Manage visitor Wi-Fi access, update reception displays, and coordinate communications.
• Arrange taxis, travel accommodation, courier services, and manage daily mail distribution.
Site & Facilities Support
• Support the Facilities Lead with day-to-day office operations and administrative tasks.
• Represent Facilities in inter-departmental meetings and facilitate communication across teams.
• Coordinate contractors and suppliers (e.g. cleaning, maintenance) and escalate health & safety issues as needed.
• Support fire safety arrangements, including Fire Warden coordination and training.
• Raise requisitions and purchase orders via SAP.
• Order office supplies and support sustainability initiatives (utilities and waste monitoring).
• Assist with facilities-related projects and initiatives as required.
Business Management Systems (BMS) & ISO Compliance
• Act as BMS Site Document Coordinator for the Frimley site in line with ISO 9001:2015.
• Manage document control, versioning, approvals, and records within FileNet/MIDI and the Master Index.
• Monitor the CAPA database and ensure timely closure of actions.
• Coordinate internal and external audits, including audit scheduling and hosting.
• Support and mentor site auditors and undertake auditor training where required.
  
  Secondary-level education or equivalent relevant experience.
• 2-5 years' experience in a receptionist, front-of-house, or administrative support role.
• Strong customer-focused approach with excellent interpersonal and communication skills.
• Proven ability to multitask, work independently, and manage competing priorities.
• Good working knowledge of Microsoft Word, Excel, and PowerPoint (Excel essential).
• Professional appearance and confident communication style.
Desirable
• Experience working in a corporate or multi-department environment.
• Familiarity with document control systems or ISO-related processes.
• Experience raising purchase orders or working with ERP systems (e.g. SAP).
This is a varied and hands-on role requiring strong organisational skills, initiative, and adaptability. You will be a key point of contact within the Frimley site and play an important role in creating a positive experience for employees and visitors alike. The successful candidate will be required to complete background checks in line with company policy.

Hyster-Yale Materials Handling is a global leader in the materials handling industry. We design, manufacture, sell, and service a comprehensive range of lift trucks, attachments, and power and technology solutions under the trusted Hyster® and Yale® brands. Our Frimley site supports key EMEA functions and plays an important role in enabling effective business operations. We are now seeking a Business Support Coordinator to join our Facilities team at Frimley, providing front-of-house services, administrative support, and site coordination.