Business Support Co-ordinator, Improvement and Support City Operations

As a Business Support Coordinator, you will provide coordination and support across Governance & Compliance, Complaints & Service Improvement, and Business Planning & Performance. Working with colleagues across the organisation, you will help ensure statutory compliance, support service improvement activities, analyse performance information and contribute to effective business planning.,

• Coordinate governance, compliance, FOI and Subject Access Request processes.
• Support the investigation and management of complaints, enquiries and service improvement activities.
• Contribute to business planning, performance monitoring and reporting.
• Analyse information, identify trends and help develop improvement actions.
• Build effective relationships with managers and corporate teams to support service delivery.
  
  Exceptional administration skills
• Experience coordinating governance, compliance, complaints, business planning or performance activities.
• Ability to collate, analyse and present information clearly, including producing reports and recommendations.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and build effective working relationships across an organisation.
• Good IT skills and experience using business systems and performance data.
If you are organised, analytical and committed to driving continuous improvement and excellent customer outcomes, we'd love to hear from you.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.