Business Support Assistant - Environmental and Regulation

We are seeking a Business Support Assistant to join our busy Environmental & Regulation Service.

This is a key customer focused role, acting as the first point of contact for the service and providing essential administrative support.

About the Role
Acting as the first point of contact for the Environmental & Regulation Service
Responding to a high volume of telephone and email enquiries from members of the public, businesses, and internal colleagues
Providing accurate information and effectively signposting enquiries to the appropriate officers or teams
Supporting the smooth day-to-day operation of a fast-paced service
Maintaining records and ensuring enquiries are logged and processed efficiently

Experience in the use of Microsoft Office 365, including Outlook, Word, Excel and PowerPoint
Excellent team-working skills, with the ability to work collaboratively in a busy environment
Strong customer care and communication skills, with confidence liaising with members of the public, front-line staff and external agencies
Good organisational skills and attention to detail
Ability to remain calm and professional while managing competing priorities

Desirable Experience
Experience of working within a Local Authority
A working knowledge of Acolaid, Netcall and Microsoft Teams would be beneficial, If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.

We are seeking a candidate who enjoys working with people, thrives in a busy environment, and is committed to delivering a high standard of customer service., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

At NFDC we recognise that every colleague - whether in operational, frontline, or office-based roles - plays a vital part in delivering high-quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.

We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.

We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.

What We Offer
A permanent role working 32 hours per week
An opportunity to work in a varied and rewarding service area
A supportive team environment with training and development opportunities

What's in it for you?
As part of our commitment to being a supportive and people-centred employer, we offer a range of benefits designed to help you thrive both in and outside of work:

£26,635 - £27,380 per annum pro rata (pay award pending)
23 days plus bank holidays, rising by an additional week's leave after 5 years of continuous local authority service
Hybrid working, with flexibility across our sites, and home working
Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
A values-led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
Access to learning and development opportunities to support your growth
A supportive, inclusive culture, where everyone is welcomed and valued

We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:

Equality, Diversity & Inclusion (EDI) Group
LGBTQ+ Network
Women's Network
Early Careers Network
Neurodiversity Network