Business Support Assistant - (Early Years and Childcare)

We are looking for an organised and customer-focused Business Support Assistant to join our Early Years Funding Team.

This role is part time working 25.25 hours per week.

The Role

Reporting to the Early Education Funding Officer, you will provide efficient administrative and business support to the Early Education Funding team and the wider Early Years service. This is a varied role in which you will help early years providers, parents, carers and professionals with enquiries about funding entitlements, processes and claims.

You will import, validate and maintain data using specialist systems, including Synergy, ensuring that records remain accurate and complete. You will also help providers understand funding requirements, submit accurate claims within the required timescales and resolve funding or system-related queries.

Working collaboratively with colleagues and external partners, you will assist with auditing and validating funding allocations and claims, process provider applications and referrals, and maintain accurate electronic records and documentation. You will handle telephone, email and face-to-face enquiries professionally, managing sensitive and confidential information in accordance with data protection and information governance requirements.

You will also contribute ideas for improving systems, processes and procedures, helping the service operate effectively and deliver a consistently high standard of support.

You will have experience of working in an administrative role and an understanding of early education funding entitlements. You will be confident using Microsoft Word, Excel, PowerPoint, Outlook and Teams, with the ability to learn and use complex systems and databases quickly.

Strong data management skills are essential, including experience of importing, validating and maintaining information accurately. You will also need excellent written and verbal communication skills, good literacy and numeracy, a strong customer focus and close attention to detail.

You should be able to organise and prioritise your workload, research and collate information, work flexibly to support the wider service and communicate effectively with a range of partners. An awareness of safeguarding and data protection requirements is also required, Hybrid Working: We offer hybrid working with the expectation to attend the office a minimum of 2 days a week.