Business Support Assistant

The Business Support team is a busy department, responsible for the administration, coordination, and planning of both mandatory and refresher training across all areas of the Force. We work closely with colleagues throughout the Learning and Professional Department (L&PD) to ensure the effective delivery of training programmes. The team provides essential administrative support to several key departments, including First Aid, Personal Safety Training, Initial Training, Driver Training, Crime Skills, and Roads Policing, helping to ensure that training activities are delivered across the organisation. About the Role We are looking for candidates to join the Business Support Team to provide high-quality administrative and operational support to the Learning & Professional Development department. They are responsible for delivering efficient training administration, supporting the smooth running of training courses, and assisting with classroom, delegate, and trainer needs. The role supports assigned training portfolios and works closely with the Business Support Coordinator role to deliver and administrate training. - The key responsibilities of the Business Support Assistant are:

• Process course bookings, cancellations, and amendments. Maintain accurate course and delegate records across all relevant systems. Prepare resources for courses as required and distribute joining instructions, course materials, delegate communications and organise payments. Track and record attendance, assessment results, and course bookings while administering waiting lists, reserve allocations, and re-bookings. Assist in preparing training rooms, equipment, and booking guest speakers. Act as a first point of contact for training enquiries and assist delegates, trainers, and external stakeholders. Assist with administration and support training events such as attestations, passouts and award ceremonies.
  
  Strong organisational and time management skills. Attention to detail and accuracy in record-keeping. Confident in using Microsoft Office applications (Word, Excel, Outlook) and comfortable learning new systems. Good interpersonal skills with the ability to build rapport with trainers, delegates, and external speakers. Proactive and adaptable in responding to the needs of the training programme. Able to work independently while being a supportive team member.
  
  £27,204 - £29,859
• Competitive pension scheme; Generous annual leave allowance; Retail, food, and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card; Excellent wellbeing support; Gym facilities at a number of our buildings; and Fantastic career progression including development and secondment opportunities.