Business Support Assistant

We are working closely alongside a Local Authority in Flintshire to assist with the appointment of a Business Support Assistant, on a 2-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration., The Business Support Assistant will provide modern, efficient and customer-focused business support to the Social Services portfolio and its customers. The role involves handling customer enquiries, maintaining accurate records and databases, providing administrative support, managing documents and assisting with meetings, training events and financial processes.

Responsibilities:

Receive, assess and resolve or action enquiries, service requests and complaints by telephone or in person, resolving them at the first point of contact wherever possible.

Ensure enquiries are handled within corporate service standards and escalate matters when necessary.

Input accurate and timely information into corporate systems and service databases, producing reports as required.

Undertake document management activities, including electronic records management, scanning, archiving and filing.

Prepare service documents, letters, marketing materials, spreadsheets and PowerPoint presentations using Microsoft Office.

Maintain and update information on intranet and internet sites, ensuring content is accurate and up to date.

Ability to communicate effectively with customers in person and over the telephone, using tact and diplomacy.

Ability to establish and maintain constructive relationships with service managers.

Knowledge of relevant policies, codes of practice and legislation, including data protection.

Ability to prioritise and schedule workload effectively.

Ability to work constructively as part of a team in a busy office environment.