Business Support Assistant

This is an exciting opportunity to be part of a forward-thinking Area Hub, designed to deliver integrated and responsive support to adults across Surrey. As a Business Support Assistant, you will be at the heart of this new way of working, helping to shape and support the delivery of vital administration services to our front-line workers. Your day-to-day responsibilities will be varied and dynamic, offering a mix of routine and ad hoc tasks that contribute directly to the smooth running of the service. You will:

• Be the first point of contact for internal and external enquiries, providing a professional and empathetic response and ensuring queries are directed appropriately
• Maintain and update systems and databases, ensuring accurate records are kept supporting service delivery and reporting
• Prepare and send out correspondence, reports, and documentation to support operational and management teams
• Coordinate meetings and appointments, including diary management, room bookings, and preparation of materials
• Support resource management, following ordering procedures to ensure the hub has the supplies and tools needed to operate effectively
• Work collaboratively across teams, adapting to changing priorities and supporting colleagues in a flexible and agile way
• Contribute to service improvement, identifying opportunities to streamline processes and enhance the quality of administrative support.
This role offers a unique chance to be part of a newly formed team, where your input and adaptability will help shape the future of the service. You'll be working in a fast-paced environment that values teamwork, innovation, and a commitment to making a difference.


• Proven ability to work in a busy office environment, managing competing priorities effectively
• Strong written and verbal communication skills, with the ability to build positive relationships and work collaboratively with colleagues and customers
• Competence in using a range of IT tools and systems, including databases and Microsoft Office applications
• Excellent organisational skills and ability to maintain accurate records and handle enquiries, with an understanding of confidentiality and data protection principles
• Willingness and ability to travel across service sites as required.
To apply, we request that you submit a CV and answer the following 4 questions: 1. Tell us about a time when you had to manage competing administrative tasks or deadlines. How did you prioritise your workload while remaining supportive to colleagues or customers? 2. This role requires accurate record keeping and use of systems. How do you ensure information is recorded correctly, handled confidentially and used to support effective service delivery? 3. This role involves handling a high volume of incoming calls and providing excellent customer service. Can you describe how you provided a first-class service when supporting customers over the phone, including any tools or systems you used? 4. Can you give an example of when you provided a professional and helpful response to an enquiry, either by phone, email or in person? How did you demonstrate empathy, patience and respect in your communication?

This permanent role has a starting salary of £28,546 per annum, based on a 36-hour working week. We have a great opportunity to join our West Team as a Business Support Assistant. This role is based at the Guildford Borough Council Offices in Millmead and we support hybrid working, coming together in person for 2-3 days per week on average. Our Offer to You
• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.