Business Support Assistant

As a Business Support Assistant, you'll play a key role in ensuring the smooth operation of our services. You'll provide professional and efficient administrative support across a range of functions, including:

• Word processing and production of reports, taking of minutes at meetings and production of the draft and final documents following the meeting, letters and correspondence and other written work as necessary.
• Input and extraction of information from computerised client databases such as LAS, LCS, EMS, EHM, SIMS, System One, Sky Response and any future systems that might be introduced.
• Delivering a telephone answering/switchboard service to other services across Adult Social Care and dealing with queries from a range of professionals and customers, both internal and external.
• General clerical and administrative tasks as necessary e.g. dealing with incoming and outgoing mail, photocopying, stock control and reordering, petty cash, arranging bulk printing, arranging meetings.
• Assisting with GDPR compliance and maintaining confidentiality.
• Support with queries regarding Reablement, Community Response Team and Care Call areas of the service within Adult Social Care.
• Any other duties commensurate with the grading of this post.
You'll also contribute to service development and improvement, working flexibly across different areas of Adult Social Care to meet changing needs.

Are you an organised, proactive, and detail-oriented individual looking to make a real difference in Adult Social Care?

Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression. As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued. Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference. If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel. Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody's business. Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us. Our Carbon Net-Zero 2030 Action Plan In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council's operations, and the borough, by 50% by 2023 and to align to the Government's net zero target of 2050. We recognise the significant role we can play in the borough in helping to limit climate change, but we can't do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.