Business Support Apprenticeship

Introduction

If you want to learn the skills involved in supporting a business to deliver an excellent service to its customers and make an impact on local people’s lives, this is the job for you! In this role you will develop into a Business Support professional and make a difference to thousands of people in South Yorkshire. What to know more? Read here.

About the Employer

South Yorkshire Pensions Authority is a unique organisation within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. We are both a local authority and a pension fund. You can view lists of the Councillors who have chaired the Authority and the individuals who have held statutory roles running the Authority through its history SYPA and its pension fund have a history which has seen them at the forefront of many developments and debates within the Local Government Pension Scheme and the wider pensions industry. This role will see you become apart of this history, enabling you to provide a service that supports thousands of local residents and employers/employees.

What You'll Do

With RNN Group support, this Apprenticeship will give you expert training alongside the South Yorkshire Pension Authority to develop you into a professional Business Support Administrator.

This role will specifically develop your administration skills alongside increasing your knowledge of the pension sector and providing a refreshing and varied career.

This Apprenticeship will support you to be able to carry out the below duties & tasks:

Analysis, Reporting & Documentation

• Organise information to agreed procedures by filing, data entry, checking/matching data etc to ensure accurate records are maintained.
• Prepare and dispatch a range of routine documents to meet the daily priorities in their area of responsibility.

Service Delivery

• Carry out administrative and/or support activities to contribute to the smooth running of the team.
• Receive and respond to everyday enquiries from customers to provide a timely, courteous and efficient service to others.

Planning & Organising

• Organise routine meetings, make arrangements and booking under clearly defined instructions and maintain diaries.
• Help to prepare straightforward materials to assist in the effective organisation of internal/external activities.
• Assess the range and volume of work to be undertaken for the days ahead and plan to ensure it is completed to time and to an appropriate standard.

Finance /Resource Management

• Follow set ordering procedures to ensure adequate, low value supplies and resources are available to meet office/work unit requirements.

Work with others

• Receive visitors and provide routine information in a courteous manner, to promote a positive image of the team.

Organisational

• Values – To uphold the values and behaviours of the organisation in self and others.
• Equality & Diversity – To work inclusively, with a diverse range of stakeholders, and promote equality of opportunity.
• Health, Safety & Wellbeing – To maintain high standards of Health, Safety and Wellbeing at work and take reasonable care for the health and safety of self and others.  To have regard to and comply with the safeguarding policy and procedures as appropriate.

Training Outcome

Full-time employment and progression to higher education.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Ability to prioritise workload
• Friendly and approachable
• Interest in administration

Qualifications

• Essential - GCSE - Maths & English - A*-C/9-4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, hours to be confirmed.

Expected Duration: 1 Year 6 Months

Training Provider: RNN GROUP