Business Support Administrator Apprentice (Communities Team)

Introduction

 Are you looking for a career where no two days are the same?
We're looking for an enthusiastic, organised and people-focused Business Administrator Apprentice to join our Communities Team and help make a real difference across our local communities.

You'll gain hands-on experience while studying.

About the Employer

We're looking for an enthusiastic apprentice to join our Communities Team, helping deliver events, community projects, communications and day-to-day administration across our community hubs.

The City Council provide city wide leadership both now and for the future. Salisbury will be a green and lively city where residents’ voices are heard, their wellbeing is improved and sustainability is at the heart of all decisions.

What You'll Do

What you will be doing:

• Supporting community events and activities
• Managing bookings and enquiries
• Working with local groups and residents
• Helping deliver community projects
• Creating social media content and promotions
• Developing admin, communication and customer service skills

Administration and bookings

• Answering telephone and email enquiries
• Taking bookings for community activities, rooms, events and services
• Maintaining accurate booking systems, records and databases
• Preparing documents, correspondence, agendas, registers and other administrative information
• Updating spreadsheets and electronic records
• Supporting the team with general office administration

Community engagement

• Welcoming and communicating with diverse community groups, organisations and members of the public- some groups may have complex needs
• Providing information about our activities, services and projects
  Supporting and attending community team meetings and activities
• Developing positive relationships with community groups and partners
• Supporting activities at locations away from the main office

Events and activities

• Helping to plan and organise community events and activities
• Liaising with venues, suppliers, community groups and other organisations
• Helping with event bookings, registrations, communications and practical arrangements
• Supporting the team during events and activities, including occasional evening or weekend work where required

Project support

• Providing administrative support to community development projects
• Helping to organise meetings and maintain project records
• Tracking actions and deadlines
• Collecting information and helping prepare reports
• Supporting the team to deliver projects from planning through to completion
• Helping identify ways in which administrative processes and services could be improved

Communications and social media

• Supporting the team with the creation and publishing of social media content
• Helping to promote events, activities and community projects
• Preparing and scheduling posts
• Updating website or other online information where required
• Taking photographs or gathering information from community activities, where appropriate
• Helping to produce simple promotional materials
• Working across the community

The role will involve travelling to different community locations and venues to support meetings, events and projects.

We are looking for someone who

• Enjoys working with people
• Is organised and reliable
• Has good communication skills
• Is keen to learn new skills
• Is interested in communities, events and social media
• Wants to make a positive difference locally
• Has good verbal and written communication skills
• Is willing to learn and take responsibility
• Has good attention to detail
• Can use or is willing to learn Microsoft Office and other digital systems
• Is interested in social media and communicating with different audiences
• Can work both independently and as part of a team
• Is reliable, flexible and willing to get involved and find solutions to problems
• Has an interest in supporting communities and making a positive difference

Training Outcome

Once qualified we will be able to look at your progression and where you would like to progress too. 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness
• A full UK driving licence

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Working details and times are to be arranged.

Expected Duration: 1 Year 6 Months

Training Provider: PROFESSIONAL DEVELOPMENT AND TRAINING LTD