Business Support Administrator Apprentice

Introduction

We are looking for a Business Administration Apprentice. If you’re enthusiastic, reliable, and eager to grow within a forward thinking customer focused organisation whose values are at the heart of everything we do. If this sounds like you? We want you!

About the Employer

Unity Housing Association is an organisation committed to building strong sustainable neighbourhoods through the provision of high quality housing and social and employment opportunities.
We are a modern, successful and visionary organisation that understands and represents the needs of all tenants of all ethnic backgrounds. Unity was formed in 1987 with the aim of building a strong, BME, community housing association to meet the housing needs of black and minority ethnic communities throughout Leeds. Three decades have since passed and Unity continues to be the lead BME housing association in Leeds delivering a range of housing and regeneration services as well as playing an important strategic role in the city. The social purpose of Unity Housing Association’s Employment Services is centred on improving life chances for individuals—especially those facing disadvantage—by helping them access sustainable employment, skills, and financial independence.

What You'll Do

This exciting opportunity is for someone hard working and ready to learn. More than a job, it’s a chance to build your future whilst working towards a Business Qualification.

We are an equal opportunity employer, and we encourage applications from all sections of the community.

Working across 2 sites - Unity Housing Association, 113-117 Chapeltown Road LS7 3HY and Unity Business Centre, 26 Roundhay Road LS7 1AB - As a Business Admin Apprentice, you will assist with a variety of administrative tasks, helping to keep our office organised and efficient. You’ll receive training and guidance to develop your skills and build a strong foundation for your career.

Your primary duties and responsibilities will include:

• Use of Microsoft office packages, email, word, excel etc
• Answer phone calls and handle communications promptly and professionally
• Dealing with customers face to face
• Diary management 
• Assist with managing office supplies and inventory
• Attend meetings, take notes and distribute  
• Carry out basic filing and organisation of office documents
• Data Entry
• Deal with external agencies such as contractors, consultants and suppliers
• Liaise with housing tenants 
• Arrange and attend tenancy health check visits on behalf of the team
• Support the employment services team with administration and promotion of the service 
• Provide support to the outreach programme which may include assisting advisers in the delivery of training sessions and attending community events to support the service 
• Assist with monitoring team performance outcomes
• Research new initiatives
• Help to collate team statistics 
• Ensuring that the policies of the company are observed, and that  good practices are encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company, to meet the overall business objectives.

Training Outcome

Upon successful completion, you will have a recognised Business Qualification to support your personal development.

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Good attendance record
• Self Motivated
• Good knowledge of Microsoft
• Adaptable
• Clean and tidy appearance

Qualifications

• Essential - GCSE - 5 GCSE's including maths and English - 5/C or above
• Desired - A Level - Any subject - C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday - office hours, to be discussed at interview.

Expected Duration: 1 Year 6 Months

Training Provider: C.M.S. VOCATIONAL TRAINING LIMITED