Business Support Administrator - Adoption Service

Are you an organised, proactive administrator looking for your next opportunity? We are seeking an experienced Business Support Administrator to provide dedicated administrative support to our Adoption Service.

As the main administrator for the Adoption Service, you will play a key role in supporting the day-to-day operation of the team, acting as a central point of contact for professionals, partner agencies, and service users. You will be responsible for managing referrals, maintaining accurate records, coordinating meetings, processing correspondence, and supporting statutory adoption processes.

This is a varied and rewarding role requiring excellent organisational skills, attention to detail, and the ability to work with confidential and sensitive information. You will work closely with the Adoption Team and stakeholders to ensure the service operates efficiently and continues to provide high-quality support to children, families, and partner agencies.

Please note this role is part time 22.5 hours per week., Provide dedicated administrative support as the primary administrator for the Adoption Service.

Process referrals and associated documentation in line with agreed procedures, ensuring all actions meet required targets and timescales.

Manage appointment bookings, meetings and reviews, ensuring accurate recording and distribution of information.

Prepare and distribute correspondence, reports, meeting papers, and other documentation in a timely and accurate manner.

Maintain and accurately update SystmOne and other relevant systems, ensuring compliance with Health Records Standards, Procedures, and Trust policies.

Manage shared mailboxes and telephone enquiries, responding appropriately to sensitive and confidential matters.

Liaise with internal teams, local authorities, health professionals, and external agencies to support the adoption process and ensure effective communication.

Support statutory and operational adoption processes by maintaining accurate records, tracking actions, and ensuring documentation is available within required timescales.

Handle highly confidential and sensitive information in accordance with information governance requirements.

Provide cover for other administrative functions within the wider Business Support Team during periods of absence as required.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence