Business Support Administrator

We have a fantastic opportunity for a Band 3 Administration Assistant working part time, 30 hours per week on a fixed term basis initially until 31/12/2026, to join our Joint Equipment Loan Service Team, based at Cramlington. Key tasks will be to provide administrative support ensuring that home loans equipment is planned and processed for delivery to clients in the community to enable their independent living. The successful candidate will join our admin team who provide a range of clerical and administrative duties, e.g.:

• To maintain the ELMS (Equipment Loans Management System) database and process information - training will be provided on all relevant systems.
• To undertake general office administration tasks, including filing, photocopying and processing documentation.
• Processing of requisitions for delivery/collection of equipment to clients in the community.
• Processing and routing of daily van delivery schedules and printing of documentation, for the delivery of standard and special equipment (approx. 60,000 equipment items per annum).
• Liaising with service professionals and clients to ensure equipment is delivered and/or collected within agreed timescales.
• To answer queries regarding standard and special equipment and regarding equipment deliveries and collections on a daily basis.
• To undertake telephone duties and provide cover for other members of the administrative team as appropriate.
• To use your own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.
• It would be an advantage if you possess word processing or equivalent experience and knowledge of IT packages and their applications, however training can be provided for the right candidate.
  
  Northumberland County Council's (NCC) vision is 'Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.
  
  We have some outstanding benefits and perks to offer you, including:
• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)