Customer Growth Advisor

Location: Manchester New Bailey

Start Date: 11/01/27

Build connections. Help businesses grow.

About BT Group

BT Group is the UK’s leading communications group, bringing together some of the country’s most recognised brands, including BT, EE, Openreach and Plusnet. Our purpose is simple: we connect for good. From consumers and small businesses to large organisations, the public sector and other communications providers, we help our customers stay connected.

Having come through the most capital-intensive phase of our fibre investment, we’re focused on simplifying how we work, using technology and AI to work smarter, and serving customers better to grow sustainably. Our Group teams set direction, shape strategy and policy, and guide brand, capital allocation and transformation to help our businesses thrive.

We’re customer-first challengers: committed, clear and connected. These behaviours bring us together as one team, delivering for our colleagues, customers, stakeholders and the country.

About the role

As a Customer Growth Advisor, you’ll be the voice of BT for our small and medium business customers. You’ll build genuine connections, understand their needs and recommend the right BT or EE Business products to help them succeed. Combining your sales experience with strong customer conversations, you’ll help win new business, retain existing customers and identify opportunities to grow their relationship with us.

Depending on business needs, you’ll handle a blend of inbound enquiries and outbound campaign calls, or work in an outbound-focused team. Outbound teams may also support inbound calls during busy periods, helping customers receive timely, high-quality service.

What you’ll do

• Build trusted relationships by listening to customers and understanding their business needs and challenges.
• Recommend tailored BT and EE Business solutions through inbound enquiries and outbound campaigns.
• Retain customers, protect existing contracts and reduce customer churn through conversations focused on value.
• Identify opportunities to win new customers, upsell relevant products and grow existing accounts.
• Meet defined revenue, product volume and quality targets, spotting opportunities to exceed them.
• Respond to enquiries efficiently and appropriately, following agreed processes, procedures and compliance requirements.
• Support key customer programmes and adapt to changing demand, contributing to wider transformation and efficiency goals.
• Make every interaction a positive experience that reflects BT’s reputation for trust, expertise and innovation.

What you’ll bring

• Existing sales experience and a focus on delivering results against targets.
• Strong communication and listening skills, with the ability to build genuine customer connections.
• Commercial judgement to identify opportunities and recommend solutions that meet customer needs.
• A customer-first approach, balancing sales results with quality, compliance and long-term relationships.
• Flexibility to support inbound or outbound activity as business needs change.

Make a difference with BT

Join a business that matters to the UK and help small and medium businesses move forward. Through the conversations you have and the solutions you recommend, you’ll strengthen long-term customer relationships and play a direct part in BT’s future.

Ready to put your sales experience to work and help businesses grow? Apply for our Customer Growth Advisor role.