Business Response Shift Engineer

Working in a fast-paced operational environment, you'll troubleshoot and resolve escalated network and service issues, carry out proactive monitoring and health checks, and collaborate closely with specialist teams and external partners. You'll also identify service trends, contribute to continuous improvement initiatives, support the development of colleagues, and help maintain the high standards of service our O2 Business customers expect.

• Proven network experience within a technical or operational environment.
• Strong Network Operations Centre experience within a 24x7 environment.
• Experience troubleshooting WAN and LAN environments using Cisco, Nokia or Juniper CLI.
• Strong knowledge of Virgin Media and O2 network environments.
• Strong communication skills with the ability to explain technical issues clearly.
The other stuff we are looking for We'd also love you to bring;
• Experience of WiFi networks, including Cisco Meraki.
• Knowledge of ITIL principles and service management best practice. Industry-recognised networking qualifications such as CompTIA Network+ or Cisco CCNA.
• Experience with network monitoring, ticketing and service management tools.
• Coaching, mentoring or supporting less experienced engineers.
  
  At Virgin Media O , we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O keeps people connected on the move with award-winning coverage.
We're also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK's largest employee satisfaction surveys. Join us and you'll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We're investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. The must haves In order to be considered, you must have the following experience

We know life isn't just about work, so our benefits are built to support you in the moments that matter. You'll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday -plus your birthday off. And there's more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You'll even get access to the Virgin Family platform and the O Priority app, with exclusive rewards, experiences and chances to attend events at The O and beyond. Next steps If this feels like a place where you can belong, we'd love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment. We'll also ask about any adjustments you might need, and we'll do our best to make them happen.