Business Relationship Partner

The Council's People Plan sets out the HR service's ambitions to inspire others, and drive and secure opportunities to improve and transform the services we offer to the citizens of Coventry. Our role within that is to lead the development of digital service delivery for HR across the Council and for our external customers. This includes systems and data with some of our key priorities for the year being the development of our corporate systems, the implementation of a data warehouse, and the migration of our operational reporting services to new tools. As well as delivering projects, we undertake a range of system administration activities for the HR systems, including Resourcing, Online Learning, HR Casework, Occupational Health, Safety & Wellbeing and our management information databases.What is the job role? As Digital Services Business Relationship Partner, you will help create a smooth, reliable and user-focused experience across our digital services. You will build strong working relationships across the organisation, understand business needs, and help ensure digital solutions deliver real value for colleagues and customers. You will identify opportunities to improve how Digital Services engages with users and support clear, effective and creative communications that help people understand and make the most of available services and technologies. You will play an important role in making sure solutions meet current and future business needs, while providing open and transparent communication about Digital Services priorities, plans and direction. You will also take ownership of the day-to-day delivery of agreed digital services, with a focus on service quality, continuous improvement, and clear communication about incidents, updates and changes.

We are looking for a collaborative and proactive person who can connect Digital Services with the wider organisation. You might already have experience in relationship management, service delivery, digital engagement or stakeholder communications, or you may have gained transferable skills in a related role. We value people who can build trust, listen well, communicate clearly, and work with others to solve problems and improve services. If you are excited by the opportunity to help shape user-focused digital services and make a positive difference, we would welcome your application.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do. Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. HR Digital Services is a small, busy, vibrant and innovative team that provides digital, ICT and data services for Human Resources., Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

At Coventry City Council, we're proud to offer a comprehensive benefits package designed to support your wellbeing, development, and work-life balance:
• Competitive salary with incremental progression and salary matching
• Generous annual leave starting at 28 days annual leave (plus Bank Holidays) with option to purchase more and rising to 33 days following 5 years service.
• Generous local government pension scheme to help plan for your future
• Lifestyle discounts across a wide range of activities and retailers
• Flexible working arrangements to support your personal and professional needs
• Inclusive Employee Networks: EmbRace, Pride, Disability, Young people, and Women
• Employee Assistance Programme offering confidential support
• Certified training courses to help you grow and thrive
Explore the full range of benefits at #MyRewards - Coventry City Council All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role. If you need help or support to complete your application, please visit our accessibility page to see how we can assist you. Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition