Business Rates Officer

As a Business Rates Officer, you will be responsible for maintaining Business Rates accounts, determining liability, assessing entitlement to reliefs and exemptions, and supporting the recovery of outstanding debts. You will work closely with businesses, council services and external organisations to ensure the efficient administration and collection of local taxation.,

• Administering Business Rates accounts and maintaining accurate records.
• Assessing eligibility for reliefs and exemptions.
• Dealing with customer enquiries by telephone, in writing and face to face.
• Supporting recovery and enforcement processes, including court-related activity.
• Negotiating payment arrangements and assisting customers experiencing financial difficulty.
• Working with partners such as the Valuation Office Agency and other council services.
  
  Sunderland City Council are looking for a motivated and customer-focused Business Rates Officer to help administer and collect Business Rates across the city. This is an excellent opportunity for someone with strong administrative, communication and problem-solving skills who enjoys working in a fast-paced environment., Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Attention to detail and the ability to interpret legislation and procedures.
• Experience of handling challenging situations and working professionally with customers.
• A commitment to delivering high-quality services and supporting continuous improvement.
  
  Competitive salary
• Generous annual leave entitlement
• Pension scheme
• Opportunities for professional development and career progression
• Supportive and collaborative working environment
If you are office based, it is a mandatory requirement that you work from your usual base for at least 2 days per week. This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.