Business Process Partner

We have an exciting opportunity for a Business Process Partner (Planning, Supply Chain & Operations) to join our Business Process team here at our Head Office in South Shields. This role will be key to leading the design, governance and continuous improvement of end-to-end Planning, Supply Chain and Operation processes. This role will bring together different functions to improve visibility, decision-making, process ownership and operational performance. The successful candidate will shape improvement opportunities, define scalable ways of working and ensure process and technology change delivers measurable business value.

• The role is based at our Head Office in South Shields and the expectation is 4 days in the office and 1 day of home-working., Build trusted relationships with Departmental Heads and operational leaders to understand growth priorities, service expectations, planning challenges and operational constraints.
• Translate business challenges into clearly defined process opportunities with accountable ownership, outcomes, scope, dependencies, risks and measures.
• Facilitate decisions and resolve cross-functional ownership, information-flow and handover issues.
• Lead discovery, mapping and analysis across forecasting to buy, demand and supply planning, inventory, capacity, raw materials, purchase-order management, order fulfilment and operational performance management.
• Define practical future-state processes, roles, decision rights, controls, handovers and performance measures.
• Maintain clear, accessible process documentation and support Business and Process Owners to govern performance.
• Develop and maintain process improvement roadmaps aligned to business priorities.
• Build evidence-based recommendations and support business cases for process, data, organisation or technology improvements.
• Work with Project Managers to translate approved priorities into clear scope, milestones, sponsorship, resources, adoption and benefits plans.
• Coordinate business input into requirements, design, testing, training, communications, readiness and post-implementation review.
• Define and monitor measures covering forecast accuracy, availability, inventory, cycle time, service, cost, adherence, exceptions and adoption.
• Use data, process evidence and stakeholder insight to identify root causes and prioritise improvements. Embed a practical continuous-improvement rhythm with accountable actions and benefits tracking.
  
  Relevant experience in planning, supply chain, operations, procurement, logistics, or business process improvement.
• Experience in retail, wholesale, apparel, consumer products or a comparable multi-channel organisation is desirable.
• Experience of ERP, planning, supply-chain or analytics platforms is desirable.
• A relevant process-improvement, supply-chain, business-analysis or change-management qualification is desirable.
• Strong end-to-end process analysis, facilitation and future-state design capability.
• Excellent communication and influencing skills across different levels of stakeholders.
• Good commercial and operational understanding, with the ability to balance service, inventory, cost, capacity and risk.
• Analytical problem-solving, root-cause analysis and performance-measurement skills.
• Ability to lead through influence, manage ambiguity and create clarity without direct authority.
• Working knowledge of requirements, testing, adoption, benefits realisation and continuous improvement.
  
  Discretionary Company bonus scheme
• Staff Discount
• Staff Shop
• Healthcare Cash Plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Free onsite parking
• Subsidised canteen
• Operate hybrid & flexible working
• 4pm finish on a Friday
• Wellbeing support