Business Operations Support

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility . Key Tasks & Responsibilities Business Operations

• Work with the Business Operations Manager (BOM) to improve and optimise day-to-day business operations across UKR.
• Support implementation and embedding of best practice processes across UK Regional functions.
• Work with stakeholders to help implement process improvements effectively.
• Provided day-to-day operational support as part of UW Business Service Team.
• Maintain a working knowledge of UKR strategy, structure and processes.
• Gather, interpret and present data to support UW Business Services recommendations and decisions.
• For all allocated activities, ensure UBS reporting tools are maintained to support timely stakeholder communication.
Change & Improvement Support
• Work with the Program Manager to support implementation of "Small" initiatives and process improvements as required.
• SME input to Medium and Large Projects as required.
• Maintain project management tools to support the tracking and monitoring of individual and UKR wide initiatives, ensuring this provides the basis for communication to stakeholders.
Collaboration
• Build collaborative relationships with UKR Branch Network, National Underwriting Hub and other key UKR stakeholders.
• Active participation in workshops and working groups to drive collaboration and innovation.
• Contribute to continuous improvement by identifying opportunities to enhance processes and ways of working.
• Support in ensuring the successful on-boarding of new tasks and processes in alignment with business objectives to drive operational effectiveness.
  
  Strong organisational and time management skills, with the ability to prioritise effectively.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines in a busy environment.
• Ability to work independently as well as collaboratively within a team.
• Problem-solving skills with a focus on continuous improvement.
• Ability to collaborate effectively with cross-functional teams.
• Ability to gather, interpret, and present data for data-driven decision-making.
• Proficient in the use of reporting and/or project management tools to monitor progress and communicate outcomes.
• Experience in stakeholder engagement and communication across different teams and organisational levels, A-Level Preferred
• Previous Insurance Experience preferred
• Experience in change and improvement initiatives and/or business operations
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Experience in using tools such as Smartsheet, Power BI, or similar platforms