Business Operations & Delivery Lead - Professional Services

This role serves as the operational backbone of the Professional Services Delivery function, driving its seamless daily operations with a proactive, solutions-oriented mindset. Collaborating cross-functionally, manage communications, administrative workflows, and implement processes that drive efficiency. Provide PS strategic clarity, financial discipline, and delivery excellence by streamlining processes, owning performance visibility, and enabling the BU to scale efficiently. This role is equal parts analyst, programme coordinator, and operator - comfortable moving between high-level strategic support and detailed execution., Strategic Support & Thought Partnership

• Act as a trusted thought partner to the PS Lead on operational and strategic topics
• Support cross-functional alignment, problem-solving, and decision-making with structured insights
• Produce ad hoc analyses and data consolidation for the PS Lead, Programme Directors, and key stakeholders
Financial Control & Budget Management
• Monitor and control programmes financial performance working with Finance
• Monitor resource allocation and capacity alignment across the BU
• Maintain CRM opportunity governance and pipeline hygiene
Reporting & Performance Visibility
• Establish and maintain health KPIs covering all aspects of PS & Delivery function.
• Create and own reporting standards, working with Programme Directors on status reporting cadence and progress tracking across the portfolio
• Track strategic initiatives including AI programmes and cross-team workstreams
Governance & Process Improvement
• Lead process standardisation initiatives and continuous enablement to remove operational inefficiencies
• Work closely with Programme Directors to ensure execution alignment and workflow consistency
• Manage the CLM system - internal contract approval cycles and governance
• Maintain the Delivery organisational structure and keep it accurate and current
Knowledge Management
• Own, maintain and promote the central knowledge repository - structured, accessible, and up-to-date.
• Drive standardisation of lessons learned and their implementation in projects delivery
• Organise and facilitate BU Town Halls and internal communications rhythms
Key requirements: Commercial support
• Experience supporting RFP responses and proposal preparation in a professional services context
• Ability to coordinate across sales, delivery, and SMEs to produce compelling bid content
AI & Automation fluency
• Familiarity with AI-driven tools for reporting automation, workflow optimisation, or data analysis, We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:
Disclaimer Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to sharedservices@sapiens.com.

Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific.