Business Manager

Ringway Infrastructure Services is seeking an experienced Business Manager to support the delivery of operational excellence across the Kent County Council highways contract.This is a key leadership position responsible for driving performance, compliance, and continuous improvement across the contract.
The role will work closely with operational teams to ensure efficient, high-quality service delivery, while maintaining strong collaborative relationships with Kent County Council and key stakeholders.
The RoleReporting to the Contracts Director, you will lead on operational excellence, performance management, and continuous improvement, ensuring the contract delivers right first time, every time.You will work closely with operational teams and leadership to drive business planning, compliance, and strategic initiatives, while embedding a culture of quality, efficiency, and innovation.
Key ResponsibilitiesLead the business planning process, supporting strategy development and deliveryDrive operational excellence initiatives and continuous improvement projects across the contractOversee and track contract KPIs, performance metrics, and compliance activitiesManage and coordinate internal and external audits (ISO / BSI / client audits)Lead governance of health, safety, and environmental performance monitoringAct as the IMS and quality lead, ensuring systems, policies, and procedures are effective and up to dateChampion innovation, communication, and employee engagement initiativesDrive social value and environmentSupport leadership teams with reporting, compliance calendars, and performance insights
About YouWe're looking for someone who thrives in a fast-paced, complex operational environment:Experience in business management, performance, or continuous improvement within infrastructure, highways, or similar sectorsStrong understanding of KPIs, governance, compliance, and audit processesExperience managing or supporting ISO standards (9001 / 14001 / 45001 / 44001)A confident communicator who can influence at all levelsHighly organised, analytical, and solutions-focusedPassionate about driving improvement, innovation, and operational excellence