Business Manager

At Hendy Bournemouth Kia, we're on the lookout for a driven and ambitious Business Manager ready to make an impact. Working closely with the Sales Manager, you'll play a key role in leading a fast-paced, high-energy sales department-driving performance, exceeding targets, and maximising profitability on every deal. You'll thrive on turning every enquiry into an opportunity, building lasting customer relationships, and creating repeat business. As Business Manager, you'll be passionate about delivering outstanding customer experiences, inspiring loyalty, and championing the high standards that define the Hendy Group. The Business Manager Opportunity: In the Business Manager role you will:

• Conduct a daily review of enquiry activities to ensure that every opportunity is fully exploited and a follow up strategy is in place for each potential opportunity.
• Have active involvement in daily briefings, keeping the Sales Manager and Team updated with the actions and activities of the department.
• Manage each customer enquiry from start to finish. Assisting the Sales Manager to lead the team, cherishing each enquiry and ensuring that there is a robust process followed to follow every opportunity and maintain the required level of prospect activity.
• Be an integral part of the customer experience.
• Construct the customer deal, including the sale of finance solutions, value added products and service plans, thereby ensuring an efficient and profitable contribution to the Retailer.
• Assist the Team to identify customer needs, coaching them to use effective questioning and listening techniques.
• Confirm any financial settlement on all vehicles taken in part exchange and arrange settlement on completion.
  
  Previous Showroom Manager/Business Manager/Transaction Manager experience is preferred but not essential;
• Have a real drive and desire to produce results; and ability to motivate;
• Have an understanding of all aspects of financial and insurance product regulations, although full training will be given;
• Able to build outstanding customer relationships with excellent negotiating skills;
• Able to manage own time effectively, and work well under pressure;
• Be a customer service champion where you exceed your customers' expectations in every element of their Hendy experience;
• Confident Excel user;
• Automotive industry or vehicle sales experience would be preferable;
• FCA Accreditation would be beneficial;
• A full UK driving license.
  
  Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
  
  As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
• Competitive, market-leading salary with OTE of £60,000, plus the potential to exceed targets
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Access to Company Vehicle Scheme
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.
• Hendy Induction - please be advised that any new starters joining the business from the 1st June will in their first week be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.