Business Lead Central Screening & Hub Screening Team - AAT Mindworks

Under the leadership of the Service Manager, the post holder provides comprehensive, confidential, and professional operational, administrative, and business support across the Central Screening Team, Hub Screening Team (known to all as AAT) service within Mindworks. The role is responsible for the effective management, supervision, development, and continuous improvement of administrative processes, ensuring the efficient delivery of referral management, screening pathways, performance monitoring, and service administration.The post holder will support the Service Manager, Clinical Leads, a to achieve service objectives, maintain high standards of patient care, and ensure compliance with Trust policies, procedures, and governance requirements. They will oversee administrative staff, embed effective business processes, and contribute to service development, quality improvement initiatives, and the achievement of key performance targets.Excellent communication and interpersonal skills are,

• Managing and overseeing referral pathways through ERS and the Riviam Portal, ensuring referrals are processed safely, efficiently, and within agreed timescales.
• Supervising and supporting administrative staff, including workload management, rota coordination, recruitment, induction, training, appraisals, supervision records, and absence monitoring.
• Supporting the collection, validation, analysis, and reporting of performance, activity, and quality data to inform service improvement and meet reporting requirements.
• Acting as a key point of contact for internal and external stakeholders, including GPs, CYPS teams, Adult Mental Health Services, partner organisations, and other agencies.
• Providing high-level administrative and secretarial support, including meeting coordination, minute taking, action tracking, report preparation, and document management.
• Maintaining oversight of non-clinical operational matters, including facilities, equipment, audits, compliance requirements, ESR records, HealthRoster, and other workforce systems.
• Managing sensitive and confidential information, exercising sound judgement, and escalating risks and operational concerns appropriately.
• Supporting service governance, quality improvement initiatives, compliance with Trust policies, CQC standards, and organisational objectives.
  
  essential, with the ability to build and maintain effective working relationships with internal and external stakeholders, including clinical teams, partner agencies, children, young people, families, and carers.
  
  Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental well-being of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers. Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.