Business & Helpdesk Apprentice

Immunocore are looking to recruit a Facilities Helpdesk apprentice who will support the Facilities Management (FM) function by coordinating helpdesk activities, maintaining accurate CAFM/CMMS data, assisting with contractor management, and providing essential business administration support., The Business & Helpdesk Apprentice will support the Facilities Management (FM) function by coordinating helpdesk activities, maintaining accurate CAFM/CMMS data, assisting with contractor management, and providing essential business administration support. This role is ideal for someone looking to develop strong operational, organisational, and communication skills within a fast-paced FM environment., CAFM & Helpdesk Coordination (Agility / CARM / CMMS)

• Manage and track service tickets within the CMMS, ensuring all tasks are logged, updated, and closed out accurately.
• Chase and file service reports on Agility, ensuring documentation is complete and stored correctly.
• Close out contractor tickets on Agility and upload associated service sheets.
• Run scheduled and ad-hoc reports on CARM and Agility to support FM operations.
• Assign helpdesk requests where auto-allocation is not in place.
• Perform data entry tasks across Agility and other FM systems to maintain accurate asset and job records.
Business Administration Support
• Create and process new supplier requests in line with procurement procedures.
• Raise purchase orders (POs) as required.
• Liaise with the Finance team to chase unpaid invoices under direction from management.
• Maintain and organise the central T-Drive, ensuring documentation is structured and accessible.
• Support the development of Business Operating Processes.
• Create, update, and manage the FM Standards Manual.
AMICI Helpdesk Coordination
• Upload certificates, maintenance schedules, and contractor reports to AMICI, ensuring records are complete and up to date.
• Update maintenance schedules and add new planned visits following contractor attendance.
• Manage work orders in AMICI, including closing out PPM and reactive tasks.
• Raise purchase orders for Lab Services, including coordinating with AMICI to obtain PO links.
• Raise POs via NetSuite as required.
• Perform data entry tasks within AMICI to maintain accurate asset and maintenance information.
• Support contractor management, including booking contractors in/out and assisting with HSE "show and tell" briefings.
• Assign annual maintenance contracts to assets within AMICI as required.
Health & Safety Team Support
• Raise purchase orders via NetSuite to support H&S activities.
• Assist with general administrative tasks to support the H&S team's operational needs.
Other:
• Ability to plan daily workload in collaboration with team leads and communicate effectively throughout the team /business.
  
  5 GCSEs at grades C/4 or above (or equivalent) including mathematics and English., Communicates verbal and written information in a clear and accurate manner. Adapts communication to the audience and listens effectively to others.
• Exercises good judgement in making recommendations, considering all the available sources of information and alternatives
• Organises time effectively and prioritises tasks
• Identifies and responds to problems in a timely manner
• Computer literate
Personal Qualities
• High level of attention to detail and "concern for quality"
• Polite and helpful
• Demonstrates a "can do" approach
• Develops and maintains positive working relationships with others
  
  Immunocore is a commercial-stage biotechnology company that discovered, developed and commercialized the world's first approved T cell receptor (TCR) therapy.
Their mission is to radically improve outcomes for patients with cancer, infectious diseases, and autoimmune diseases, by pioneering and delivering transformative immunomodulating medicines. Built on their proprietary ImmTAX platform, they have a diverse pipeline of bispecific therapies across a broad range of indications, including multiple cancers, HIV and HBV. At Immunocore, we recognize that our employees are our greatest asset. We value the unique contributions each person brings to our team. By embracing Science, Trust, Respect, Integrity, Diversity, and Entrepreneurship (STRIDE), we create an environment where collaboration thrives, ideas flourish, and transformative changes happen. STRIDE represents more than just letters; it embodies our shared identity and drives our mission. We are dedicated to developing breakthrough therapies that transform patients' lives, advancing medicine, and supporting one another in these pursuits.

Monday to Thursday, 09:00am - 17:00pm with a 45 minute unpaid lunch break. Friday, 09:00am - 16:15pm with a 45 minute unpaid lunch break. Duration - 16 months