Business Development Director

We are looking for a commercially focused individual to create a strong pipeline of prospective clients, work closely with operational and commercial teams, and develop winning strategies that demonstrate how ISS can support customer needs and business objectives., Develop and deliver a targeted business development strategy to secure new key account clients across sectors including Banking & Financial Services, Professional Services, Manufacturing, Technology, Life Sciences and Corporate Real Estate.

Build and maintain executive-level relationships with key decision-makers, including CEOs, CFOs, COOs, Procurement Directors, Workplace Leaders and Property Executives.

Create and manage a strong pipeline of qualified opportunities aligned to growth objectives.

Act as a trusted advisor, demonstrating insight and a strong understanding of workplace and facilities management challenges.

Identify market opportunities, customer challenges and industry trends to position solutions effectively.

Lead strategic customer engagement from initial contact through to opportunity qualification and bid mobilisation.

Represent the business at industry events, networking forums and customer engagement activities to strengthen market presence.

Develop account-based growth strategies for target prospects, mapping stakeholders and influencing buying decisions.

Self-motivated, highly proactive and resilient, with a strong drive to achieve ambitious growth objectives.

Deep knowledge of the UK facilities management and outsourcing marketplace, including customer buying behaviours, procurement approaches and market trends.

Strong understanding of commercial and operational models for large, complex outsourced service contracts within facilities management, workplace services, property, hospitality or broader business services sectors.

Proven experience engaging and influencing senior stakeholders and C-suite decision-makers within large private sector organisations.

Experience working within matrix organisations and coordinating multi-disciplinary teams.

Exceptional relationship-building and networking skills.

Strong commercial acumen with excellent opportunity qualification and pipeline management capability.

Credible presenter and communicator, able to engage confidently at board level.

Strategic thinker with the ability to identify market trends and translate insight into action.

Strong stakeholder management skills and the ability to influence at all levels.

Collaborative approach, able to work across multiple teams while maintaining focus on delivering results.

Good understanding of the end-to-end sales cycle for large FM opportunities and how client insights contribute to competitive proposals.

Additional Information

Full UK driving licence required.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.