Business Development Director

At WPS, we're looking for an experienced Business Development Director to lead key client relationships, shape sector strategies and support the continued growth of our national business This senior role offers real influence - working with high-value clients, collaborating closely with internal teams, and helping to shape long-term partnerships that deliver value for both our customers and WPS. The Role As Business Development Director, your focus will be on developing and maintaining strategic client relationships to drive customer satisfaction, retention, and commercial growth. You'll act as a trusted advisor to clients and a senior partner to our internal teams, ensuring services are aligned to client objectives and delivered consistently. Your responsibilities will include:

• Building and nurturing long-term relationships with key, high-value clients
• Acting as the senior point of contact, with a deep understanding of client needs and business goals
• Identifying account growth opportunities through upselling and cross-selling
• Overseeing the onboarding of new clients and leading engagement strategies that maximise satisfaction and loyalty
• Contributing to sector strategies and customer plans aligned to WPS priorities
• Acting as the voice of the client internally to influence solutions, innovation, and service improvement
• Monitoring performance, risks, and opportunities, providing regular updates and insights to senior leaders
• Staying ahead of market trends and using industry insight to shape client strategies
️ Stakeholder Engagement & Influence This is a highly visible role requiring confidence and credibility at senior level. You'll be comfortable:
• Influencing and engaging with C-suite and senior stakeholders
• Communicating complex information clearly and persuasively
• Leading high-stakes negotiations and resolving challenges constructively
• Using storytelling and presentation skills to bring strategies and value propositions to life
• Building trust through strong emotional intelligence and active listening
Commercial & Financial Focus Working collaboratively with senior leadership teams, you'll support:
• Revenue growth, retention, and forecasting
• Commercial negotiations and contract oversight
• Financial planning and strategic growth targets
• Cost control, efficiency, and value delivery across client accounts
• Reporting and analysis to support informed decision-making
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Are you a strategic relationship-builder with a passion for driving sustainable business growth and long-term client partnerships?