Business Customer Advisor

As a Business Customer Advisor, you'll be the first point of contact for the new Warwickshire Business Growth Service, providing responsive, friendly and expert business triage. You'll guide businesses to the right support, manage enquiries, maintain accurate records, working closely with local partners, District and Borough and a range of colleagues from across the council, to help connect businesses with the appropriate advice and support. Success in this role means delivering excellent customer service, understanding business needs quickly, and helping the team achieve strong economic outcomes for the county.

• Understanding and experience of working with business
• Strong customer relationship skills
• Understanding of CRM and data capture used for various reporting requirements, The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
  
  Working for Warwickshire - This is the difference you make
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund' The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivupbenefits and discounts platform.