Business Coordinator

Reporting To: Business Support Manager / Operations Manager Salary: Up to £33,000 + Package (DOE) Role Overview The Business Coordinator plays a key role in supporting the efficient operation of a social housing organisation. This position involves coordinating administrative, operational, and customer-focused activities to ensure high-quality service delivery to residents and stakeholders. The role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Operational Support Coordinate day-to-day business activities across housing and property services teams
Maintain accurate records, databases, and reporting systems
Support the planning and delivery of projects, repairs programmes, and tenancy services
Monitor service performance and assist in producing KPI reportsCustomer & Stakeholder Engagement Act as a first point of contact for internal teams, residents, and external partners
Handle enquiries professionally, ensuring timely resolution or escalation
Support resident engagement initiatives and community programmesAdministrative Coordination Schedule meetings, manage calendars, and prepare documentation
Process invoices, purchase orders, and budget tracking support
Ensure compliance with organisational policies and regulatory requirementsData & Reporting Collate and analyse data to support decision-making
Produce regular reports on service delivery, complaints, and performance metrics
Maintain confidentiality and ensure data protection standards are metCompliance & Governance Support audits and compliance checks within housing services
Assist in maintaining health & safety records and documentation

Ensure adherence to social housing regulations and internal procedures Key Skills & Experience Essential: Previous experience in an administrative or coordination role
Strong organisational and time management skills
Excellent communication skills (written and verbal)
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to manage multiple tasks and meet deadlinesDesirable: Experience within social housing, property, or public sector
Knowledge of housing management systems
Understanding of regulatory frameworks in social housing Personal Attributes Proactive and solution-focused
High attention to detail
Strong interpersonal skills and team collaboration
Adaptable and resilient in a changing environment

Commitment to delivering excellent customer service Salary & Benefits Competitive salary (dependent on experience)
Pension scheme
Flexible working options
Generous annual leave entitlement
Training and development opportunities To apply please send your CV to (url removed)