Business Change Lead

Overview of the job Her Majesty's Prison and Probation Service (HMPPS) is an executive agency of the Ministry of Justice (MoJ), responsible on behalf of the Secretary of State for Justice for commissioning and delivering prison and probation services in England and Wales. As set out in our Business Strategy 'Shaping our Future' our vision is to work together to protect the public and help people lead law-abiding and positive lives. The strategy sets out the outcomes we will achieve to deliver the vision, and the principles we will work to in doing so. The Community Accommodation Services (CAS) is crucial to the operation of HM Prison and Probation Service, contributing to the supervision of people on probation and helping reduce reoffending. Our vision is that no one who is subject to probation supervision is homeless - having somewhere safe, stable and secure for prison leavers to live is important to protect the public and ensure offenders turn their backs on crime. The post holder will work as part of the CAS Team rolling out 84 nights' accommodation for prison leavers across all probation regions. The Business Change Lead will have a solid understanding and experience of managing people effectively through business change and the change process. They must be able to play a key role as the bridge between the programme and the business operations. The business manager will have in-depth knowledge and understanding of what the key requirements are within programme and project delivery., The Business Change Lead will be responsible for working with the wider team to realise the resultant benefits by embedding capability into the business delivery operations and facilitating business change to exploit that capability, by maximising the benefits of any organisational change. Any planned programme and project initiatives should be fed back regularly to stakeholders from a HMPPS perspective and any business operational issues arising to be fed back to HMPPS. On behalf of the programme and project delivery, the Business Change Lead will be required to liaise with both internal and external stakeholders to cascade key messages of change delivery. Responsibilities, Activities and Duties The job holder will be required to carry out the following responsibilities, activities and duties,

• Ensure effective communications with all areas of the business that they represent.
• Ensure that business stability is maintained during the transition and the changes are effectively integrated into the business.
• Preparing the affected business areas for the transition to new ways of working.
• Monitoring the performance of benefits realisation.
• Improve local co-ordination and delivery of change projects through the development of local change roadmaps and through specialist advice on programmes.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.


• Proven track record of successfully delivering a major Change Programme in a complex organisation.
• Good relationship management skills, influencing and communication skills, both written and verbal.
• A solid understanding and experience of managing people effectively through change and the change process.
• An understanding of change management principles, methodologies and tools.
• Training and Facilitation Skills.
• Good business acumen and understanding of organisational issues and challenges.
• Ensure development and business ownership of Benefits Profiles and Benefits Realisation Plan.
• Defining the future operating state of the business area they represent., An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
Behaviours
• Seeing the Big Picture
• Making Effective Decisions
• Delivering at Pace
• Communicating and Influencing
• Working Together
Experience
• Significant understanding of managing complex change programmes, and demonstratable knowledge of project management best practice
• Significant understanding of end to end organisational business change models
• Significant understanding of the management structures and culture of a relevant business area
• Significant understanding of process analysis, benefits identification and business continuity
• Leading on and identifying the business change requirements across the project
• Experience of handling sensitive relationships diplomatically whilst influencing and negotiating business change
• Knowledge and experience of business change tools and techniques
• Be from the relevant business area in order to demonstrate detailed knowledge of the business environment and have direct business experience
• Have ongoing operational responsibilities within their business area in order to enable changes resulting from the programme to be firmly embedded in the organisation
• Have management skills to coordinate people from different disciplines and with differing viewpoints within the business
• Have change management skills and enough experience to be able to bring order to complex situations and maintain focus on the programme's objectives
• Have negotiating and strong interpersonal skills
Technical
• Knowledge or experience working in a project or programme environment
• Understand the management structures and culture of the business area
• Awareness/understanding of process analysis, benefits identification and business continuity