Reporting to the Business Assurance Lead, you will support the development and strengthening of the Business Assurance framework in a consistent and pragmatic fashion, and in line with recognised best practice standards and relevant regulations affecting the Business.

Key aspects of the role include Quality, Audit and Compliance, more specifically:

- Support the maintenance and continual improvement of Business Management Systems and other Certifications, including but not limited to; ISO 9001, ISO 27001, ISO 14001, 45001 & 45003

- Support the migration to combined and/or integrated management systems

- Collate and present evidence to support external audits and verifications and ensure participant engagement

- Maintenance of Business Management System inputs such as documents in the document library, non-conformities, and audit results

- Support and continually improve the quality of inputs and reporting to the Business Assurance & Governance Committee and other committees and working groups

- Develop and maintain the Document Library and provide guidance to the Business

- Coordinate and participate in the Document Library 'Superuser' group

- Work alongside functions, including the Legal, Regulation, Data Protection, Operations and Security teams and assist in achieving, maintaining, and reporting Compliance, as required

- Coordinate Compliance activities across functions including planned events and ad hoc requests

- Conduct and participate in internal reviews and other types of audits

- Support Business Risk Management and reporting (Principal Business Risks)

- Support Business Continuity Management and Disaster Recovery processes

- Quality input to bids and support as required

- Identify and coordinate continual improvement initiatives and support innovation

- Participate in gap analysis activities to determine compliance status to standards and regulations, inclusive of TSA (Telecoms Security Act) as required

- Assist in the creation of e-learning material

- Ensure that the Business Assurance function is well known by the Business and news is up to date and relevant on The Exchange (our intranet)

- Participate in Business initiatives such as We Thrive surveys and improvement actions.

Understanding of relevant ISO standards & understanding of Industry Standards

- Experience of implementing, maintaining, and developing Business Management Systems

- Hold or are working towards obtaining a recognised auditor qualification

- Experience in conducting a range of audit types

- Strong communication skills with the ability to communicate across all levels (both written and orally), and positive influence on internal stakeholders to achieve continual improvement

- Self-motivated, able to use your own initiative and possess excellent documentation and reporting skills

- Ability to support a wide range of stakeholders from different functions to ensure that adequate processes and control measures are in place to mitigate operational and business risk

- Hold a driving licence

- Availability to travel GB-wide, as per role requirements

- Excellent knowledge of the Microsoft Office 365 suite, SharePoint, and their capabilities

- Document control and development and record retention experience