Business Analyst - ServiceNow

Business Analyst - ServiceNow

CAPTION: Job details

Posting date: 29 May 2026

Salary: £42,665 to £50,495 per year

Additional salary information: National: £42,665 - £46,765 London: £46,060 - £50,495, plus industry leading pension and benefits. For details of our pay on appointment policy, please see below under the heading 'Salary'.

Hours: Full time

Closing date: 11 June 2026

Location: London

Company: Government Recruitment Service

Job type: Permanent

Job reference: 463057/2

Summary

Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.

We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.

Find out more about DDTS:

Defra digital, data and technology blog

LinkedIn

Defra Jobs

We are Government Digital and Data Candidate Information Pack V3 - 1

The Service Tooling team at Defra within Digital, Data Technology and Security (DDTS) function is looking for a Business Analyst to join our team with a focus on ServiceNow.

Joining our Service Tooling team, you will help turn business needs into smart, practical solutions. You'll need to have or develop a solid grasp of what the ServiceNow® platform can do, along with great people skills and a sharp eye for detail. The role is all about working closely with stakeholders to understand what they need, digging into how things currently work, and finding better ways to get things done using ServiceNow, making everyday processes smoother and more efficient.

If you have strong business analysis skills and are willing to develop your ServiceNow expertise through training, we'd welcome your application.

While applicants without SC clearance are welcome to apply, they must be eligible to obtain it. To be eligible for SC clearance, all applicants are required to have been a UK resident for a minimum of 5 years. If this requirement is not met, the individual will not be able to progress their application further.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

#s1-Gen

Joining our Service Tooling team, you will help turn business needs into smart, practical solutions. You'll need to have or develop a solid grasp of what the ServiceNow® platform can do, along with great people skills and a sharp eye for detail. The role is all about working closely with stakeholders to understand what they need, digging into how things currently work, and finding better ways to get things done using ServiceNow, making everyday processes smoother and more efficient.
If you have strong business analysis skills and are willing to develop your ServiceNow expertise through training, we'd welcome your application.

While applicants without SC clearance are welcome to apply, they must be eligible to obtain it. To be eligible for SC clearance, all applicants are required to have been a UK resident for a minimum of 5 years. If this requirement is not met, the individual will not be able to progress their application further.

Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.

We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.