Business Analyst

PRINCIPAL TASKS AND ACTIVITIES NHS operational and pathway analysis Analyse specialty-level activity, demand, capacity, waiting lists and patient flow to identify constraints, variation, productivity opportunities and avoidable waste. Use NHS operational datasets, including SUS, RTT/PTL, outpatient, theatre and diagnostics data, to support evidence-based decision-making. Undertake demand and capacity modelling, backlog analysis, clinic template reviews and pathway-level performance analysis. Translate findings into practical recommendations, redesigned pathways, standard operating procedures and implementation plans. Client engagement and transformation delivery Work alongside the site engagement lead to understand each NHS clients priorities, operational context and analytical requirements. Plan and facilitate discovery, data validation and insight workshops with clinical, operational, performance and analytical stakeholders. Co-develop improvement roadmaps with clear milestones, measures,
ownership, risks and governance. Provide on-site analytical and advisory support during multi-day engagements and contribute to clinical and operational improvement sessions. Performance measurement and benefits realisation Establish clear baselines, targets and measures for productivity, efficiency, access, pathway timeliness and patient experience. Develop accessible dashboards and reports that enable NHS teams to monitor delivery and take timely action. Track outcomes, identify where interventions require adjustment and support the validation of realised benefits. Produce concise, executive-ready reports, presentations and board papers. Data quality and assurance Work with NHS Trust data teams to extract, understand, validate and analyse data from relevant systems, including EPR, PAS and local operational systems. Investigate data quality issues and agree definitions, assumptions and limitations with client teams. Maintain clear analytical documentation so that methods, calculations and
outputs are transparent and reproducible. Work in accordance with information governance, confidentiality and information security requirements. Communication, collaboration and knowledge sharing Present complex analysis as a clear, compelling narrative for clinical, operational and executive audiences. Build trusted working relationships, manage expectations and communicate risks, issues and dependencies promptly and professionally. Mentor and support junior analysts, promoting good practice in NHS analysis, visualisation, quality assurance and stakeholder communication. Contribute to Liaison Group methodologies, templates and reusable analytical resources for specialty transformation.