Business Analyst

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Introduction

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and want to make a difference in people's lives in delivering justice. If you're interested in developing a career with a real purpose, please apply., As a Junior Business Analyst, you will receive support from more Senior Business Analysts and be responsible for the output. You will have a limited toolset, will work with others or under supervision, and support stakeholder relationship management.

This is an entry-level Business Analyst role supporting discrete, well-defined pieces of work within the Family digital service.

The role is suited to candidates who are developing their Business Analysis capability and are looking to build practical experience working to clear direction, established processes, and existing delivery frameworks., Know how to investigate operational needs or problems and assist in the recommendation of service improvement and business solutions

Can contribute to recommendations to improve services and understand the importance of evidence-based design or analysis

Responsible for investigative work into problems and opportunities in existing and new services

Business Modelling

Can model simple areas using established techniques and understand the purpose of this and its importance

Can assist in complex modelling if required

Business Process Testing

Can model simple areas using established techniques and understand the purpose of this and its importance

Can assist in complex modelling if required

Digital Perspective

Are responsive to changes in technology, adapting your approach accordingly

Can make decisions to meet user needs in the government context

Understand the importance of assisted digital and can design services and make decisions to meet users' needs

Enterprise and Business Architecture

Are aware of the target operating model: Innovation

Know about innovation and what it involves

Methods and tools

Have an understanding of the use of methods and tools

Requirements Definition and Management

Know about tools and techniques for determining requirements

Can talk about the objectives of the business, A Statement of Suitability which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR format.

Should we receive a high volume of applications, a pre-sift may be conducted on the CV. Candidates who pass the pre-sift will be fully assessed on all the sift criteria.

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

Successful candidates who passed the sift will be invited to interview via Microsoft Teams. At interview stage, you will be assessed against the following Behaviours:

Working Together

Managing a Quality Service

Communicating and Influencing

Making Effective Decisions

Have experience of working in agile, including an awareness of agile tools and how to use them

Can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver

Adapt, reflect and be resilient

Have the ability to see outside of the process

Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes, Know who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them

Influences stakeholders and manages relationships effectively

Testing (business analysis)

Can execute test scripts under supervision

Understand the role of testing and how it works in systems development

User Focus

Have an awareness or understanding of user experience analysis and its principles

Can see the purpose of user stories and focus on user needs

Essential skills

Excellent stakeholder engagement skills

Can make decisions within agreed parameters

Good communication skills

Elicitation of business requirements

The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates

Desirable skills

Experience applying at least one core Business Analysis technique (e.g. process mapping, requirements definition, user stories) in a delivery or operational context

Experience working to defined objectives under the guidance of a senior analyst, product manager, or delivery lead

Ability to clearly explain how analysis outputs were used to support a decision, change, or improvement