Business Analyst

Our DWP Digital teams are building, maintaining and improving public services used by millions of people. We're looking for talented Business Analysts to join our growing community, with opportunities across Core Digital Services in teams such as Citizen Information and our innovative Garage team. These roles are all about shaping technical change, delivering real value, and helping improve outcomes for our users. You'll work as part of a multidisciplinary team to build and improve technical services, translating complex business problems and user needs into clear, actionable requirements. You'll use a range of discovery techniques-such as workshops, interviews and focus groups-to uncover insights, model business processes and identify opportunities for improvement. Your strong stakeholder engagement will ensure both technical and nontechnical teams share a common understanding of requirements and outcomes. You may also support Product Owners in shaping backlogs and prioritising work. Alongside delivery, you'll take ownership of your professional development, deepening your expertise in Business Analysis and Agile ways of working while contributing to and supporting the wider BA community. What skills, knowledge and experience will you need? How will this be assessed? 1. You'll be invited to complete a verbal reasoning test. 1. If you pass the test, you'll be invited to complete both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical Statement:

• How do your Business Analysis skills & experience align to those required of a Business Analyst in DWP Digital?
  
  Proven experience of performing business analysis within complex programmes or projects, delivering high quality outputs that support informed decision making.
• Demonstrable experience in eliciting, analysing and refining user and stakeholder requirements using structured techniques to ensure clarity, accuracy and alignment to business objectives.
• Evidence of applying a wide range of business analysis tools and techniques (such as process modelling, root cause analysis, user journey mapping and data analysis) to understand problems and define effective solutions.
• Proven ability to identify opportunities for improvement, assess potential impacts, and provide clear, evidence based recommendations that drive positive change.
• Practical experience of supporting change initiatives, from initial discovery and requirements gathering through to solution development, implementation and benefits realisation., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance., Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
• Please note: As part of the role, you may be required to travel to other digital hubs (this counts towards your "in the office" time). The frequency of this will be discussed further should you be successful.
Pay: We offer competitive pay of £44,447 to £46,547. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% worth up to £12,876. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes:
• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.