Business Administrators

This is more than a routine administration post. You will be central to the smooth running of private patient pathways-coordinating appointments, diagnostics, procedures and admissions; keeping records accurate; supporting billing and insurer processes; and making sure patients receive clear, timely and professional support from their first enquiry onwards., Coordinate private outpatient appointments, investigations, procedures and admissions across a range of specialties.

Act as a trusted first point of contact for patients, consultants, clinical teams, insurers and finance colleagues.

Maintain accurate patient, funding and activity information, with excellent attention to confidentiality and detail.

Support invoicing, insurance authorisations and self-pay pathways so that care and payment processes run smoothly.

Spot delays or issues early, resolve routine queries and help us improve the way the service works.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

We offer a variety of flexible working options as we recognise the importance of a good work life balance. www.westhertshospitals.nhs.uk/flexibleworking

If you have a disability or long-term health condition and require support or guidance please contact westherts.recruitment@nhs.net

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

You will bring experience from an administrative or customer service role, alongside strong organisational, communication and IT skills. You will be comfortable managing competing priorities, handling confidential information and working accurately in a busy environment. Healthcare or private patient experience would be helpful, but it is not essential; what matters most is your professional approach, willingness to learn and commitment to a positive patient experience.

You will join West Hertfordshire Teaching Hospitals at an exciting point in our development. Our Private Care service has an important role in widening patient choice, making the best use of our clinical expertise and facilities, and generating income that can be reinvested in NHS services. You will have the opportunity to contribute ideas, build your knowledge and help shape a responsive, high-quality service as it grows.

Are you an organised, confident administrator who takes pride in getting the detail right and giving people an excellent service? We are looking for two Business Administrators to join our developing Private Care service at West Hertfordshire Teaching Hospitals NHS Trust.