Business Administrator Apprentice

Introduction

Job Purpose:
Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel
of visitor arrival; maintains security and telecommunications system.

About the Employer

Cygnet Law has been established for over 20 years and provides legal services throughout Redcar, Teesside and East Cleveland. Specialising in family and property law, Cygnet can cater for every legal problem a family could experience throughout their lifetime.

What You'll Do

Role Duties:
• Welcomes visitors by greeting them, in person or on the telephone, answering or referring
enquiries.
• Maintains the firm’s security by following procedures, monitoring logbook and visitor’s
book.
• To support all staff within the team.
• To show an active commitment to the firm’s equality and diversity policy, quality
frameworks and health and safety procedures.
• Maintains safe and clean work area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions,
irregularities, and continuing needs.
• Keeping all electronic and paper records up to date and in line with our compliance
procedures, according to the Office Manual ie Case management systems and accounts
packages.
• To assist in updating and maintenance of all central databases using a range of online
tools.
• To actively participate in Continuous Professional Development including the introduction
of new technologies to allow you to contribute effectively to the success of the firm.
• Dealing with client ID and documents, entering onto the case management system.
• Attending incoming and outgoing post each day.
• Stationery stock and ordering.
• Archiving of closed files.
• Contributes to team effort by accomplishing related results as needed.

Training Outcome

Career progression will be discussed at the end of the apprenticeship.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Creative
• Initiative
• Telephone Skills
• Microsoft Office Skills

Qualifications

• Essential - GCSE - English - 4 or above
• Essential - GCSE - Maths - 4 or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9am – 5pm

Expected Duration: 1 Year 6 Months

Training Provider: THE EDUCATION TRAINING COLLECTIVE