Business Administrator Apprentice

Introduction

CAM Group Services in Geddington are looking for a Business Administrator Apprentice to join their team. Cam Group will soon be moving to new premises in Kettering. An an apprentice with them you will be carrying out all the day to day duties in a busy office environment.

About the Employer

What You'll Do

CAM Group Services are based in Geddington, which is a village location, until they move to Kettering.

This company offer top quality electrical services to domestic, commercial and industrial customers, every customer receives electrical certification upon work completion.

They now need a Business Administrator Apprentice to join the business.

A bit about the role:

They are looking for a confident, enthusiastic and organised Business Administrator Apprentice to join the team.

This is a varied role, giving you the opportunity to gain experience across general administration, customer service, office support and marketing while working towards your Business Administration qualification.

You will be a key point of contact for customers, so they are looking for someone who is confident speaking on the telephone, professional in your approach and enjoys dealing with people.

What are the key responsibilities:

• Mainly administration, so general day-to-day office administration.
• Answering and making telephone calls, responding to emails and customer enquiries.
• Updating records, databases and spreadsheets, filing and organising paperwork and electronic documents.
• Assisting with invoices, quotes and purchase orders, booking appointments and coordinating schedules.
• Supporting the wider team with administrative tasks and helping to keep office systems organised and up to date.

As well as this you be providing good Customer Service:

• Speaking professionally and confidently with customers over the phone and responding to customer enquiries and passing information to the relevant team members.
• Providing a friendly and professional customer experience and following up customer enquiries when required.
• Building positive relationships with customers and colleagues.
• Attending customer meetings.

You will be involved with marketing:

• Making outbound marketing calls and assisting with social media content and updates.
• Helping to create simple marketing materials and posts and supporting the business with online marketing activities.
• Gathering content from the business where appropriate and helping to maintain the company’s social media presence.
• Assisting with promotional campaigns and other marketing activities.

Ask yourself:

• Are you someone who is confident and outgoing, comfortable speaking to customers on the telephone, able to communicate clearly and professionally?
• Friendly and approachable, organised and reliable?
• Keen to learn and develop new skills?
• Comfortable using computers and willing to learn new software and able to work well as part of a team?
• Professional and customer-focused positive, enthusiastic and willing to get involved in a variety of tasks?

A full driving licence would be beneficial, as our current office is based in a village location and public transport can be limited. The business may relocate to Kettering in the near future, so this is not necessarily an essential requirement.

Training Outcome

• Practical experience across administration, customer service and marketing.
• A varied role within a growing business.
• Support and training throughout your apprenticeship.
• The opportunity to develop into a permanent position within the business on completion of your apprenticeship.
• A friendly and supportive working environment.
• Opportunities to take on additional responsibility as your confidence and skills develop.

Skills Required

• good timekeeping
• Attention to detail
• Organisation skills

Qualifications

• Desired - GCSE - English - 9 - 3
• Desired - GCSE - Maths - 9 - 3

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9.00am - 3.00pm.

Expected Duration: 1 Year 9 Months

Training Provider: BEDFORD COLLEGE