Business Administrator Apprentice

Introduction

Join Resicare Alliance as a Business Administrator apprentice in Uttoxeter, supporting our Referrals team. You'll process referrals, maintain CRM records, prepare documents and liaise with Local Authorities, while working towards a level 3 qualification. No experience needed — full training given.

About the Employer

Resicare Alliance is an independent provider of residential care for children, young people, and adults, based in Uttoxeter. We promote a family culture and are driven to grow and succeed within the care sector, recently expanding through the acquisition of Cove Care Ltd. Every child and young person in our care has a bespoke care plan, delivered through expert, intensive intervention that helps them build the confidence, skills, and outlook to move forward with their lives.

We embrace diverse and varied teams — it's our people who give us our identity and culture. In return, we offer a comprehensive professional development pathway, ensuring everyone has the opportunity to build a successful, long-term career with us.

What You'll Do

• Log and update incoming referral information received by email, phone, and online portals
• Update referral and placement records on the Gold Vision CRM system
• Prepare documentation, including Expressions of Interest, offer letters, and referral packs
• Respond to routine queries from internal teams and Local Authorities
• Schedule meetings, prepare agendas, take minutes, and circulate actions
• Maintain electronic and paper filing systems in line with confidentiality requirements
• Support general office tasks, such as managing post and ordering supplies
• Assist with reports and management information as requested
• Attend team meetings and training sessions to support ongoing development
• Build working relationships with Commissioning Officers, Placement Teams, and other stakeholders

Training Outcome

On completing this apprenticeship, learners will have a solid foundation in business administration, referrals processes, and CRM systems, opening up a number of routes within Resicare Alliance, such as:

• Referrals Officer/Coordinator – taking on more ownership of the referrals process and Local Authority liaison
• Business Development Administrator – supporting wider growth and stakeholder relationship work
• Team Administrator/Office roles across other departments, using the transferable admin and organisational skills built during the apprenticeship
• Further qualifications – progressing onto a Level 4/5 apprenticeship (e.g. Business Administration, Team Leader/Supervisor, or HR Support), depending on career interests

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9.00am to 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: CLEAR QUALITY LIMITED