Business Administrator Apprentice

Introduction

Being a part of a small, close-knit team. Helping with the daily running of the office, answering of phones, dealing with post, answering emails. Ordering office and factory supplies. Creating invoices, dealing with customers. General office admin, filling and offering administrative support to one of the directors.

About the Employer

We manufacture bespoke aluminum alloy wheels to order. We manufacture wheels from Classic Minis to historic formula one cars - the list is endless. We have been going since 1987 and our dedicated staff are a close knit, small team. We deal with customers from all over the world. We're part of a very niche market, with lots of variations in the day to day running of the office. There are opportunities for growth within our company and further training is welcome and provided if needed.

What You'll Do

Main roles include:

• Answer incoming telephone calls professionally and direct enquiries to the appropriate person
• Take accurate messages and ensure they are passed on promptly
• Manage company email inboxes, responding to customer and supplier enquiries in a timely manner
• Prepare, format and maintain documents using Microsoft Word and Excel
• Use Sage 50 to process day-to-day accounting and administrative tasks
• Create, issue and manage customer invoices
• Raise purchase orders and maintain accurate purchasing records
• Order office and factory consumables, ensuring stock levels are maintained
• Provide administrative support to one of the company Directors, acting as their key point of contact and assisting with daily business activities
• Carry out general office administration, including filing, document management and record keeping
• Assist with production planning and scheduling to support operational efficiency
• Deliver excellent customer service by liaising with customers via telephone and email
• Coordinate with internal departments to ensure customer orders and enquiries are dealt with efficiently
• Maintain accurate records and databases, ensuring information is up to date
• Support the wider team with administrative tasks as required
• Contribute to the smooth day-to-day running of the office while maintaining a professional and organized working environment
• Conforming to BS EN ISO9001:2015 standards

Training Outcome

To become part of our team and join us on our continuing journey of providing products to a very niche market. Potential of progression to a higher level.

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Team working
• Independent working
• Professional
• Reliable
• Proactive

Qualifications

• Essential - GCSE - English - C/4/Level 2 Functional Skills
• Essential - GCSE - Maths - C/4/Level 2 Functional Skills

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Thursday - 08:30 - 17:00, Friday - 08:30 - 14:00

Expected Duration: 1 Year 6 Months

Training Provider: DUDLEY COLLEGE OF TECHNOLOGY