Business Administration Reception Apprentice
Forest Hill Road Group Practice, East Dulwich, Southwark
Business Administration Reception Apprentice
£12,480 a year
Forest Hill Road Group Practice, East Dulwich, Southwark
- Part time
- Permanent
- Apprenticeship programme
Posted 1 week ago, 29 Jul | Get your application in now before you're too late!
Closing date: 21-08-2026 (In 15 days)
Job ref: None
Location ref: East Dulwich, Southwark
Full Job Description
Introduction
General assistance to the practice team and project a positive & friendly image to patients and other visitors, either in person or via the telephone, undertaking a variety of admin duties to assist in the smooth running of the practice. Excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly team.
About the Employer
Forest Hill Group Practice is committed to preserving and enhancing its good reputation for being caring and innovative by providing the highest quality medical services in a friendly, happy and healthy environment, where the promotion of health and well-being to patients and staff is paramount.What You'll Do
- Meeting and greeting patients
- Answering telephones promptly and directing calls where necessary
- To run the appointment system effectively
- Removal and filing of patient medical records
- Admin tasks such as registration of patients, change of address, etc.
- Processing prescriptions
- Taking requests for home visits and medical advice
- Dealing with patient queries
- Opening and closing of the surgery
- Setting/restoring the telephone system
- Sorting incoming post and taking post to the Post Office
- Ensuring patient waiting areas are tidy and ventilated
- Keeping notices and signs tidy and up to date
- Ensuring all essential tasks are complete and handing over non-urgent tasks properly before leaving
- Helping to cover colleagues' absences where necessary
- Any other duties deemed relevant to this post
Training Outcome
- Full-time position potentially being offered to the right candidate
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Patience
- Working well under pressure
- Polite
- Must be able to multi task
- Willing to learn
- Flexible and proactive
- Resourceful
- Energetic
- Confident individual
- Discreet
Qualifications
- Desired - GCSE - English - 4-9 (A* - C)
- Desired - GCSE - Maths - 4-9 (A* - C)
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday - Friday. Shift hours to be confirmed via rota.
Expected Duration: 1 Year
Training Provider: DAVIDSON TRAINING UK LIMITED