Business Administration / Care Coordinator Apprentice

Introduction

The apprentice will support the smooth running of the care service through administrative assistance while gaining hands-on experience across all areas of the business.

This role is designed as a development pathway, providing structured learning and practical exposure to enable progression into a Care Coordinator position.

About the Employer

At Premier Community Care, we believe that every person matters.

We’re here to listen, to understand, and to support you in a way that feels right for you. Your needs, your preferences, your story—they’re at the heart of everything we do.

We don’t believe in one-size-fits-all care. We take the time to get to know you, to learn what makes you feel safe, comfortable, and valued. Whether you need a helping hand, a friendly face, or someone to sit with you through the night, we’re here—fully present and ready to support you.

We respect your independence, your choices, and your voice. Our care is holistic, meaning we look after not just your physical needs, but your emotional wellbeing, your routines, and your relationships. We understand that needs change, and we’re here to grow with you—adapting, responding, and always putting you first.

You are important. You are not alone and we will always have the time to be beside you.

What You'll Do

Key Responsibilities

1. Administration Support

• Assist with general office duties including filing, data entry, scanning, and record maintenance
• Answer telephone calls and respond to email enquiries in a professional manner
• Maintain accurate service user and staff records in line with GDPR requirements
• Support with updating care management systems and rotas

2. Care Coordination Support

• Assist in preparing staff rotas and schedules under supervision
• Monitor call logs, missed calls, and report any concerns
• Support communication between care staff, service users, and families
• Help ensure continuity of care through effective coordination

3. Compliance & Quality

• Support the maintenance of compliance records (training, DBS, right to work, etc.)
• Assist with audits and quality checks of care documentation
• Ensure records are accurate, up-to-date, and meet regulatory standards (e.g., CQC requirements)

4. Learning & Development

• Rotate through different areas of the business to gain a full understanding of operations, including:
  • Recruitment and onboarding
  • Scheduling and care coordination
  • Quality assurance
  • Client communication
• Complete assigned apprenticeship coursework and training modules
• Shadow experienced team members to develop knowledge of care service delivery

5. Team Support

• Build positive working relationships with colleagues and stakeholders
• Provide support to the wider team during busy periods
• Demonstrate a willingness to learn and take on new responsibilities

Training Outcome

This role is designed as a development pathway, providing structured learning and practical exposure to enable progression into a Care Coordinator position.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative

Qualifications

• Essential - GCSE - English - 9-4 / A*-C / Level 2
• Essential - GCSE - Maths - 9-4 / A*-C / Level 2

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday – Friday, 9am – 5pm with 1 hour for lunch.

Expected Duration: 1 Year 6 Months

Training Provider: BISHOP AUCKLAND COLLEGE