Business Administration Apprenticeship - Newcastle

Introduction

Jellyfish Energy are looking for two new Business Administrator Apprentices! You will be studying toward your Business Administration Level 3 Apprenticeship.

About the Employer

At Jellyfish Energy, we're more than just an energy company— we’re a growing team dedicated to delivering. We aim to deliver a simple, fair, and transparent offering to energy supply. Derived from a tech and data-led approach, we have direct access to unmatched reporting for both customers and partners.

As our customer and partner base grows, there is a need for our journey and we’re looking for a friendly and motivated Business Administror to join our company — supporting customers, partners and our internal team solving problems, and helping them manage their Electricity and Gas accounts.

What You'll Do

As a Business Administrator Apprentice, you will work closely with a range of internal departments, supporting day-to-day business activities and contributing to projects that help the company grow and achieve its goals.

You will gain valuable experience across customer and partner support, administration, internal systems, billing, account management and business improvement projects. Working with experienced colleagues across the organisation, you will develop your communication, organisation, problem-solving and administrative skills while working towards your Level 3 Business Administrator apprenticeship.

Responsibilities:

• Respond to customer and partner enquiries by phone, email and web chat, providing a professional and helpful service.
• Assist with billing and account-related queries, ensuring information is accurate and up to date.
• Process account changes and service updates, following internal procedures and maintaining accurate records.
• Work closely with internal teams to resolve customer and partner queries efficiently and effectively.
• Develop proposals and contribute to projects designed to improve customer service and internal business processes.
• Record and track customer and partner interactions using the company's bespoke CRM system.
• Support customers and partners with understanding their usage, charges and available options.
• Maintain accurate records and ensure administrative information is updated across relevant systems.
• Assist with general business administration and support colleagues with day-to-day operational tasks.
• Contribute ideas and feedback to help improve processes, systems and the overall customer experience.

Training Outcome

There is a possibility of being offered a full-time role after successful completion of the apprenticeship.

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Administrative skills
• Team working

Qualifications

• Essential - GCSE - English - Pass
• Essential - GCSE - Maths - Pass

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday-Friday (09:00AM-17:00PM).

Expected Duration: 1 Year 6 Months

Number of Positions Available: 2

Training Provider: BABINGTON BUSINESS COLLEGE LIMITED