Business Administration Apprenticeship

Introduction

The role will support the day-to-day administrative functions while undertaking an apprenticeship, providing an opportunity to gain practical experience in business administration, customer service, document control, and office management within a professional inspection and quality services environment.   

About the Employer

• Libellum is a rapidly growing Middlesbrough based Testing, Inspection, Asset Integrity & Quality solutions business. We operate across Teesside, the North East and beyond including international work.

What You'll Do

Administration Support

• Assist with general office administration and clerical duties.
• Answer telephone calls and direct enquiries appropriately.
• Respond to emails and customer enquiries in a professional manner.
• Prepare, format, and distribute company documents, reports, and correspondence.
• Maintain electronic and hard copy filing systems.
• Support diary management, meeting scheduling, and travel arrangements.

Document Control

• Assist in maintaining company management system documentation.
• Ensure documents are accurately filed, updated, and archived in accordance with company procedures.
• Support the control of records relating to ISO 9001, ISO 45001 and ISO 17020 requirements.
• Assist with maintaining customer, supplier, and project records.

Customer Service

• Provide a professional first point of contact for customers and suppliers.
• Support the preparation and issue of quotations and proposals.
• Assist with customer follow-up activities and maintaining client databases.
• Help ensure customer enquiries are dealt with efficiently and promptly.

Financial Administration

• Assist with raising purchase orders and processing invoices.
• Support the maintenance of financial records and expenditure tracking.
• Assist with timesheet administration and expense processing.
• Support credit control activities where required.

Quality and Compliance

• Support the implementation and maintenance of the company Quality Management System.
• Assist with internal audits and continual improvement initiatives.
• Maintain confidentiality of customer and company information.
• Follow company policies and procedures relating to quality, health and safety, and data protection.

General Duties

• Participate in apprenticeship training and complete all required coursework.
• Attend team meetings and contribute to business improvement initiatives.
• Undertake additional duties appropriate to the role and level of experience.
• Represent the company professionally at all times.

Training Outcome

Upon successful completion of the apprenticeship, opportunities may be available for progression into a permanent Business Administrator, Office Coordinator, Office manager, Quality Administrator, or Operations Support depending on business requirements and performance.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Team working
• Initiative

Qualifications

• Essential - GCSE - Maths and English - 4 or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: The apprenticeship will be 18 months. Monday to Thursday, 08:00 to 16:00 (flexible start & finish times), with 30 min lunch break each day. Friday, 08:00 to 13:30.

Expected Duration: 1 Year 6 Months

Training Provider: HARTLEPOOL COLLEGE OF FURTHER EDUCATION