Business Administration Apprenticeship

Introduction

A fantastic opportunity to join a vibrant company that is undergoing rapid expansion. The work is varied, from assisting other members of the team, dealing with various client matters to completing various administrative functions.

We are seeking an enthusiastic Office Administrator to support the current Telecoms team.

About the Employer

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

What You'll Do

As an Office Administrator, you will play an important role in supporting the day-to-day running of our telecom's operations. The role will involve handling customer queries, processing sales tickets, updating CRM systems, supporting internal administration and helping ensure customers receive a smooth and professional service. 

We are looking for someone who is punctual, reliable, well-organised and confident when communicating with customers by phone and email. Strong attention to detail, a professional telephone manner and the ability to work accurately with customer information and internal systems are essential for this position.

The successful candidate will receive full training and will have the opportunity to develop within a lively, supportive and growing working environment.

Key Responsibilities

• Providing excellent customer service by phone and email.
• Responding to customer queries in a timely and professional manner.
• Handling customer complaints professionally and working towards a suitable resolution.
• Processing sales tickets and supporting the wider operations team.
• Updating and maintaining CRM systems accurately.
• Keeping customer records and internal notes up to date.
• Supporting general office administration and day-to-day operational tasks.
• Liaising with team members to ensure customer requests are dealt with efficiently.
• Maintaining a professional and organised working environment.

Training Outcome

Business Admin Level 3.

Skills Required

• Communication skills
• Customer care skills
• Problem solving skills
• Logical
• Initiative

Qualifications

• Essential - GCSE - English - 4-9
• Essential - GCSE - Maths - 4-9

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday. Shifts TBC.

Expected Duration: 1 Year 6 Months

Training Provider: METAGEDU APPRENTICESHIPS LTD