Business Administration Apprentice Level 3

Introduction

We are looking for an enthusiastic Business Administration Apprentice to join the Directorate of Student Experience and Engagement at UCEN Manchester. Based in Manchester, this is an exciting opportunity to gain experience across the entire student journey, from outreach and admissions through to enrolment, student support and graduation.

About the Employer

UCEN Manchester is a Manchester based higher education provider offering career focused degree level and higher education courses designed to support progression into employment. It operates as a distinct higher education provider, originally part of The Manchester College, and has delivered degree level courses for more than three decades. Since 2018, it has developed as UCEN Manchester, with a focus on creative, technical and vocational higher education rooted in the North.

What You'll Do

You will work alongside a range of professional services teams, developing valuable administrative, organisational and customer service skills whilst completing your apprenticeship. 

As a Business Administration Apprentice, you will play an important role in supporting the Directorate of Student Experience and Engagement.

You will gain experience across a variety of student-facing services, helping to deliver an outstanding student experience from first enquiry through to graduation.

Working with experienced colleagues, you will develop your administration, communication and customer service skills while supporting projects, events and day-to-day operations across the Directorate.

Your duties will include: 

• Supporting the Admissions process by responding to enquiries from prospective students, scheduling interviews and auditions, liaising with applicants and academic staff, maintaining accurate applicant records, and assisting with the administration of offers and enrolment. 
• Assisting with the planning and delivery of student recruitment and transition activities throughout the year, including outreach events, applicant experience activities, enrolment and Welcome Week by preparing resources, coordinating bookings, registering attendees and welcoming prospective and new students.  
• Supporting the administration of student support services, including monitoring shared inboxes for Disability, Careers & Employability, Mental Health & Wellbeing and Student Financial
• Support enquiries, recording student contacts, and ensuring timely follow-up by supporting students to book appointments through Microsoft Bookings.  
• Providing administrative support for student engagement activities, including coordinating Student Voice meetings, supporting Students' Union campaigns and events, maintaining records, preparing resources and promoting opportunities for students to get involved in life at UCEN Manchester. 
• Provide general administrative support across the Directorate of Student Experience and Engagement by maintaining accurate records and databases, updating electronic filing systems, processing documentation, monitoring shared inboxes and assisting colleagues with day-to-day administrative tasks in line with data protection and organisational procedures. 

Training Outcome

This apprenticeship provides the opportunity to gain hands-on experience in a higher education setting, across the entire student journey, from outreach and admissions through to enrolment, student support and graduation.

Skills Required

• Administrative skills
• Analytical skills
• Attention to detail
• Communication skills
• Initiative
• IT skills
• Logical
• Non judgemental
• Number skills
• Organisation skills
• Patience
• Presentation skills
• Problem solving skills
• Team working

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 8.30am until 4pm

Expected Duration: 1 Year 6 Months

Training Provider: TOTAL PEOPLE LIMITED